- Good standard of basic education with GCSE English language of comparable relevant work experience
- NVQ level 3 or equivalent qualification within administration or equivalent experience as below
- or equivalent knowledge and skills gained through any combination of alternative study, or employment experience
- IT / word processing qualifications
- Expereince of working in a busy customer focused environment
- Knowledge and expereince of a wide range of administrative procedures and proven implementation capability
- Experience of working within the medical, NHS or public sector
- Knowledge of medical terminology
- Computer literate, word processing, email/software, sending and receiving documents, using attachments
- Ability and willingness to learn new systems
- Effective verbal, written and interpersonal communication skills with the ability to establish effective working relationships with internal and external customers
- Ability and willingness to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
- Experience of handling difficult situations
- Experience of using NHS IT systems
- Ability to work on own initiative with guidance and input from managers, within standard operating systems
- Well presented with a positive attitude
- Ability to work in a shared office/hub
- Ability to act diplomatically and with discretion, maintaining confidentiality at all times
- Flexibility and adaptability to changing situations
- Flexibility to work between Trust sites if required
Patient Services Administrator - Winchester, United Kingdom - Hampshire Hospitals NHS Foundation Trust
Description
Job summary
We are looking to recruit a flexible member of administrative staff to join our team of Clinical Health Psychologists and our existing Service Coordinator. The successful candidate will assist with delivering a smooth and efficient support service. The post holder will provide a quality booking service in compliance with Trust policy including, managing appointments (attendance, cancellations, the filling of cancelled appointments etc) and managing patient records as required to ensure the smooth running of clinics. The role requires the ability to flex with the needs of the service providing a balance of reception, general administration and other duties to assist in ensuring our clients have a high quality experience.
The successful candidate will need to have good organisation skills, the ability to handle a variety of tasks, and a positive attitude
The successful candidate will need to be customer focused, have an excellent telephone manner and proven IT skills (including experience of using Microsoft programs such as Excel, Word and Outlook) with preferable additional knowledge of NHS IT systems
The role is part time ( hours per week).
Main duties of the job
To set up appointments (attendance, cancellations, filing) with one or more specialities within the Clinical health Psychology Service
To manage the sending out and receiving back of pre-session information and outcome measures
To help organise therapy-based groups
To take telephone calls form clients, record messages accurately and pass these on the clinicians in a timely manner
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job descriptionJob responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached
Person SpecificationTraining and qualifications
Essential
Desirable
Expereince and knowledge
Essential
Desirable
Skills and ability
Essential
Desirable
Other specific requirements
Essential
Desirable