Home Based Graduate - Brighton, East Sussex, United Kingdom - Pupil Progress

Description

You will be responsible for all aspects of customer support, including producing support material, developing systems, and leading training sessions for using our platform.

By advising on new developments, improvements and reporting back on user experience you will be instrumental in the ongoing development of our platform.

Using our bespoke platform, you will be working alongside our Customer Success Manager to support our customers to get all the benefits our software brings.

You will be supporting teachers and school leaders to set up their bespoke trackers and provide training on how to use the platform to have the biggest impact.

You will build relationships with schools and provide ongoing support to assist teachers in navigating our platform and providing advice on how to use our trackers to identify ways of raising student achievement.

Provide teachers with training that will support them with all aspects of tracking, reporting, and analysis.
Supporting customers to set up their account, and first point of contact for customer support requests
Deliver training calls, webinars to new and existing customers, create training videos and systems to ensure engagement with all features of the platform
Use interlinked software such as Hubspot, Intercom (training will be given) to manage customer database and interactions
Exceed all performance targets, including maintaining high unit renewal rates
Career progression
~ After induction period, possibility to work from home for part of the week
~1 Additional holiday added for every year served up to five years
~ We believe in execution here at Pupil Progress, working together to problem solve and achieve results.