- Efficiently managing and resolving customer enquiries.
- Collaborating with team members to enhance customer satisfaction levels.
- Keeping customer records accurate and up-to-date.
- Escalating complex cases to the relevant department for further investigation.
- Offering technical remortgage support to customers when necessary.
- Ensuring compliance with company policies and procedures.
- Engaging in team meetings and training sessions.
- Contributing to the enhancement of customer service processes.
- Strong focus on customer service and delivering excellent service.
- Good technical knowledge and ability to efficiently resolve customer queries.
- Experience or knowledge within the remortgage field.
- Excellent communication skills and a team-player mindset.
- Effective organizational skills and ability to handle multiple tasks simultaneously.
- Proficiency in using customer relationship management (CRM) software.
- Competitive salary ranging from £26,000 - £29,000 per year.
- Professional and supportive work environment.
- Comprehensive training and development opportunities.
- Chance to have a significant impact on the Professional Services industry.
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Technical Remortgage Caseworker
1 week ago
Knights Leicester, United KingdomThe postholder will be required to manage a complex caseload and handle their own telephone calls in relation to their high volume caseload. The tasks and duties listed below are intended to describe the general nature and responsibilities of this role. They are not intended to b ...
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Assistant HR Adviser
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Remortgage Caseworker
1 week ago
Knights Leicester, United KingdomIntegrar is a market leader in the provision of remortgaging and refinancing services and is part of Knights the leading legal and professional services business outside London. · Our business model and culture remain a clear differentiator from many legal services businesses ena ...
Technical Caseworker - Leicester, United Kingdom - Page Personnel Secretarial & Business Support
Description
Page Personnel is collaborating with a reputable company in the Professional Services industry to hire a Technical Caseworker for their Remortgage department. This role involves managing and efficiently resolving client queries.
About the Company
The company is well-known in the Professional Services industry for their dedicated team of professionals who are committed to delivering high-quality service and ensuring customer satisfaction.
Responsibilities
Requirements
Benefits
If you are interested in advancing your career as a Technical Caseworker in the Professional Services field, we invite you to apply to join our dedicated team.
