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- Contract Processing: Review and process contracts received via Docusign, ensuring all necessary approvals are in place. Verify contract details against Companies House records and update customer accounts in Zoho CRM accurately.
- Customer Interaction: Assist customers and internal stakeholders with queries related to contracts, account updates, novations, acquisitions, and more. Manage inbound queries through email channels such as INFO@ and PRODUCTS@, forwarding queries to relevant teams as needed.
- Sales Support Tools: Utilize CRM systems (Zoho) and contract management tools to update contract information, track contract stages, and maintain accurate records. Maintain contract-related documentation and notes in Zoho CRM for reference and compliance purposes.
- Product Processing and Support: Process product-related contracts and amendments, ensuring proper documentation, approvals, and communication with relevant teams. Assist in product cancellations, invoice queries, credit requests, and other product-related tasks as required.
- Administrative Support: Provide administrative support to the sales team, including data entry, report generation, and maintaining filing systems. Collaborate with the finance team to manage credit card expenditure reconciliation and other financial processes.
- Departmental Coordination: Collaborate with different departments such as Sales, Marketing, Travel, Fleet, and Finance to support business operations and initiatives. Handle department-specific tasks such as travel bookings, fleet management, office equipment orders, and business card requests.
- Previous experience in sales support, contract processing, or customer service roles preferred but not essential.
- Strong attention to detail and organizational skills to manage multiple tasks and deadlines effectively.
- Proficiency in using CRM systems (e.g., Zoho CRM), Docusign, and Microsoft Office Suite preferable.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
- Analytical mindset for data entry, report generation, and problem-solving.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Knowledge of real estate or property industry practices and terminology is a plus.
- Educated to degree level or equivalent experience.
Sales Support Executive - London, United Kingdom - CoStar Group
Description
RESPONSIBILITIES
QUALIFICATIONS
WHAT'S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches and much more