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Executive Lounge Host - Birmingham, United Kingdom - Hilton

Hilton

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Career opportunities with a side of good times

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support f rom both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS
-
Hourly Rate of
£10 per hour
-
Smart uniform provided and
laundered
-
Free, healthy
and high quality
meals** when on duty
-
Grow your Career your next position could be
as a Reception Supervisor
-
Personal Development programmes designed to support you at every step of your career

-
Team Member Referral Program:

-
Discounted dental and health cover:

High street discounts:with Perks at Work

-
Free car park:

-
Subsidised Taxi between 12am and 7am
-
Holiday: 28 days
including bank holidays (increasing yearly to up to 33 days)
-
Guest Experience Day:1 night stay with breakfast and dinner
-
Modern and inclusive Team Member's areas

An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will I be doing?

An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately checkins and checkout
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security, fire regulations and all health and safety legislation
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentallyconscience manner

What are we looking for?

Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Front Office experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Executive Lounge in a hotel environment
Multilingual

Want to know more about this job?

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON

H ospitality
***
I ntegrity
***
L eadership
***
T eamwork
***
O wnership
***
N ow

Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does.

We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.

Find out more about all our brands and hotels -
**Hilton Brands | Global Hospitality Company