Student Administration Officer - Stirling, United Kingdom - University of Stirling

University of Stirling

Verified Company

Stirling, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Post Details
Full time
Open ended

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The Post

You will be based within the Student Administration team as part of the wider Student and Faculty Operations grouping which brings together central and faculty professional services teams.

You will be a key member of the Student Administration management team and work closely with the Student Administration Manager (Fees, Matriculation & Programmes) and Deputy Student Administration Manager (Programmes) to deliver a high-quality service to students, academic staff and other key internal and external stakeholders.

You will contribute to the ongoing enhancement of the student experience and to the planning and delivery of a diverse academic portfolio in line University strategic priorities, sectoral developments and changing student expectations.

Responsible for leading a team of administrators, you will ensure that systems, processes and procedures are customer centric while adhering to university regulations and those of external regulatory governing bodies.

A keen interest in current policy issues relating to higher education is desirable, together with a desire to learn and grow within a professional and growing organisation.

You will be expected to process, organise and interpret complex information quickly and accurately to support the delivery of a range of academic services.

A highly organised and flexible approach along with excellent communication and the ability to manage multiple projects simultaneously is essential.

Developing positive working relationships with colleagues within faculty professional services teams is essential and in particular within areas such as Academic Registry, Admissions, Communications, Marketing and Recruitment, Faculties, Financial Services, Internationalisation and Partnerships, and Student Support Services.

Description of Duties

Leadership and People Management

Lead, motivate and develop a team of professional services staff to provide a professional, high quality, and customerfocused service
Develop and deliver induction and training plans

Student Programmes Activities

Lead annual student progression, supporting the team ensuring that student records are updated accurately, and students are provided advice where required
Act as a source of expertise relating to student programme changes, both for students and internal colleagues
Lead administrative support across a range of academic programmes and activities to deliver an excellent student experience and high levels of customer service; provide support to all academic and professional services colleagues, applicants, and students
Lead liaison between faculties and partner institution colleagues on such matters as leave of absence, progression and programme transfers
Lead on postgraduate research funding management

Data Integrity, Risk Management and Governance

Manage processes for updating the student record where required for leave of absence, withdrawal from studies, programme changes and mode of attendance changes
Lead processes for collecting of assessment data such as grades working with faculties to ensure timelines are met
Lead maintaining data integrity across the student record
Support the development and maintenance of effective processes to enable required changes to the student record accurately and within agreed service levels
Responsible for managing activities to ensure data quality in the student record system to especially focus on data required for statutory returns such as HESA Data Futures

University Wide Activities

Lead and participate in specific projects on behalf of senior academic and professional services colleagues
Support the Student Administration Manager (Enrolment, Fees & Programmes) and Deputy Student Administration Manager (Programmes) with resource planning to deliver student support events
Work flexibly and collaboratively, providing administrative support across the University to ensure coordinated and integrated approaches to the planning and delivery of services to students and other relevant stakeholders
Demonstrate a proactive approach to personal development and undertake development in skill areas related to the post
Undertake any other duties and responsibilities, commensurate with the grade of the post, as directed by line manager
Deputise for the Deputy Student Administration Manager (Programmes), as required

Essential Criteria Qualifications**- Educated to a minimum of degree level, or equivalent qualifications / demonstrable professional experience

Knowledge & Experience

Extensive work experience in fast paced, customer focused administrative environment
Experience of staff leadership, management and development
Extensive of using a range of Microsoft Office packages wi