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    Senior Brand Consultant - City of London, Greater London, United Kingdom - Davies - Consulting Division

    Davies - Consulting Division
    Davies - Consulting Division City of London, Greater London, United Kingdom

    2 weeks ago

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    Description

    We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries.


    Our People & Organisational Performance practice delivers effective and innovative digital learning solutions all around the world that accelerate results by powering people and organisations to think and behave differently.

    We work with clients to design, deliver and implement learning experiences that make a difference to the business, customer and people.


    Senior Digital Consultants work as part of a talented, collaborative team delivering amazing learning solutions from analysis and design build and evaluation.

    They take a key and prominent role in stakeholder engagement throughout all projects to shape the solution using their ability to confidently communicate best practices and extensive knowledge of digital learning methods.

    We celebrate success together and work tirelessly to deliver fantastic learning solutions in Customer Experience, Contact Centre Operations and Transformation.

    We work with such a fantastic range of clients across various sectors from Retail to Travel, Hospitality to Utility Providers and Government Sectors to Financial Services.

    As you can see there is certainly a variety and whilst as a brand we specialise in Contact Centre learning we are certainly not limited to this.

    We accelerate performance across five specialisms:

    Woven throughout and underpinning all our solutions is our innovative digital learning content that either compliments our blended solutions, or as standalone modules, where scale and time to competence is paramount.

    Take ownership of projects from start to finish. Perform learning discoveries, scope projects, and evaluate existing content to identify the most appropriate learning approach and content to support performance-based learning solutions

    Design exceptional digital interventions based on the needs of the client organisation and the learners whether these be compliance, product, processes and systems.

    Identify learning and development needs within our client organisation through role analysis, meetings and consultation with business managers and key stakeholders

    Senior Leaders and Team Managers; Contribute to the overall strategic vision and work to develop business improvement plans, enhance marketing, offer in-depth thought leadership and support Client Solutions.

    You will have extensive experience as a Digital Learning Consultant
    You'll employ excellent interpersonal and communication skills to engage senior stakeholders.
    Understanding of Design Thinking and Agile methodologies is desirable.

    You will have a passion for user-centric design and a track record of designing and delivering excellent digital experiences.

    Experience in overseeing and delivering impactful and results driven learning experiences including Sales, Customer Service, Coaching and Leadership interventions
    Excellent English communication skills; Understanding of contact centre operations, quality frameworks and metrics is advantageous
    Experience in working in working in L&D from various sectors e.g. hospitality, retail, travel, hospitality and medical

    Be confident in identifying further learning opportunities within a client's organisation and then work with the Client Solutions Team to secure any new opportunities.

    Ability to write effective copy, instructional text, audio scripts/video scripts
    Be confident in leading consultants through project oversight.
    Enjoy being part of a passionate team of people looking to disrupt and innovate in the commercial learning space
    Caring for the health and well-being of our colleagues
    Increasing diversity and inclusion within our workforce
    Encouraging and accommodating flexible and hybrid working arrangements
    Supporting performance driven career progression and providing access to professional skills enhancement via internal learning programs
    We offer a competitive basic salary and annual bonus based on performance.


    Benefits package includes:
    Private healthcare via Bupa
    Health cash back plan via BHSF
    Generous annual leave plan
    Company contribution to pension
    Life assurance
    Season ticket loan
    Competitive Employee Referral Program
    Inclusion and Diversity

    Our Approach - At Davies we welcome different perspectives, support each other's ambitions, and grow together. Actioned through - Davies colleagues will deliver DEI though both local and global actions.

    At Davies, we are committed to building an Inclusive Culture through DEI, and we are respectful of opposing views held to the company's position.

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