Customer Specialist - Ellesmere Port, United Kingdom - Cadent

Cadent

Verified Company

Ellesmere Port, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Description

Customer Specialist - Hydrogen Village

Contract Type: 12 Month Secondment

Level 7

About the role

As a Customer Specialist you will be promoting Hydrogen and the benefits it has on the UK meeting its Net Zero targets.

In this role you will be expected to manage and maintain strong and lasting relationships with strategic partners and key stakeholders;Including Highways and Local Authorities, Local Businesses, Customers and Communities.

As a Customer Specialist, you will work alongside the Hydrogen Village Team and wider Future of Gas team to understand the forward-looking programme of works, assessingthe impacts to and develop engagement strategies for the impacted groups.

You will also be leading on the delivery of the agreed engagement strategies; ensuring that prior to commencement of the programme, customers and stakeholders are fully notified and clear on the works due to commence.

Key Accountabilities

In this role you will be ensuring the Hydrogen Village Team are providing a great customer experience throughout all stages of the programme and are energised by the net zero decarbonisation challenge.

You will be working collaboratively with Hydrogen Stakeholder Specialist to ensure the Hydrogen Experience Centre is a centre for excellence providing an excellent experience and ensuring the community is excited about our hydrogen future.

Whilst doing thisyou will be building value adding relationships with key stakeholders such as domestic and commercial customers, Highways Authorities, Local Authorities and Community Groups.

Holding these value adding relationships will help support the Customer ExperienceTeam with analysis of customer insights.

Additionally you will be managing the performance of the team, identify opportunities for your own and your team's development. Ensure you promote effective team working and competence development ensuring CLOs are the face of our community.

About You

Excellent interpersonal skills with the ability to influence, negotiate and work collaboratively, engaging and developing valueadding relationships with a wide range of audiences at all levels (internal and external)
A track record of delivering high quality outputs on time against demanding timescales
Excellent team working skills, and a proactive approach to problem solving
Demonstrate a high level of customer focus
Strong organisational and analytical skills
Able to prioritise and manage multiple projects to challenging timescales
Able to drive commercial value through analysis and sound decision making
Good overall understanding of Cadent, appropriate legislative requirements, company policies, procedures and the regulatory framework

What's In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves.

For this role in particular we can offer:

Ample opportunity for progression within the business
Mentoring and guidance opportunities

Benefits
We offer a host of benefits to suit your lifestyle and support your well-being

These include:

Annual bonus
Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
25 days holiday, plus statutory days, and an option to buy more
Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
Strong focus on supporting you as an individual including:

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- hybrid working

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- flexible working

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- strong commitments to ED&I

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- generous family provision policies

Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
My Offers membership card offering discounts and savings from hundreds of retailers
2 paid volunteering days per year Free gym access at the Ansty