Contact Centre Call Handler- Immediate Start - Birmingham, United Kingdom - HealthHarmonie

HealthHarmonie
HealthHarmonie
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Immediate Start

Job Title:
Contact Centre Call Handler

Contract Type:
Temp - Perm

Hours:
Full-time hours per week

Location:
Edgbaston, Birmingham (B15 3BU)

Salary:
Competitive + incentive scheme

(Office Based)

Benefits

  • Incentive scheme £250 quarterly bonus
  • Ongoing Support and Training
  • Excellent Career Progressions with many members of our management team having been promoted from within the company
  • Pension Scheme
  • NHS Employee Discounts
  • Annual Salary Review
  • 20 days Annual Leave + 8 days Bank Holiday + 1 day additional per year of service
  • Flexible working
-
Shift patterns available are:


  • Mon
  • Fri 8am
  • 4pm or:

  • Mon
- Fri 9am to 5pm or:


  • Mon
  • Thurs 12pm
  • 8pm with Sat 9am
  • 5pm
HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham.

Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK.

We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.


By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.


About you
Previous call centre experience within the Health Care sector is preferred.


Knowledge, Qualifications, Skills, and Expertise Required

  • High attention to detail
  • Excellent organisational skills
  • Experience with Microsoft packages
  • Able to quickly learn and build on new skills
  • Outstanding customer service skills
  • Experience working to targets and in a high paced contact centre role
  • An understanding of a Healthcare setting would be an advantage, but full training will be given

Roles and Responsibilities

  • Making high volume inbound and outbound calls for medical appointments bookings and confirming of bookings
  • Advising patients and answering general patient queries
  • A High attention to detail is required to enable the accurate booking of patients into specialist clinics
  • Reporting and communicating with clinicians and senior managers for patient safety


As the main point of contact and voice of the business, you will play a very crucial role in shaping our patients' experience, ensuring that their expectations are exceeded and treated with the upmost of respect, dignity, and empathy.

The role can be very challenging but rewarding and requires diplomacy and the ability to stay focused and flexible in a high-pressure, call centre environment.


Expectations


Your first week with us will involve a comprehensive training programme which will provide you with the skills to be successful in the role.

This training is a vital part of the start of your career with us and you will need to commit to full attendance during this time.


Diversity


All of our roles require you to have an innovative thought process, a willingness to learn new skills, and they want to be in charge of your career by taking ownership of the role you are completing.

**(Office Based)
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