Remote Technical Support Engineer - Belfast, United Kingdom - Experis

Description

2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent SalaryExperis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role.

The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for our client.

This is part of an exciting journey for our client who are looking to build a new support function out of their Belfast office.

Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer experience.
Lead or participate in building communities with peer delivery roles.
Previous experience in a technical support role.
Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams.
Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization.
General understanding of Microsoft 365 administration principles.
Knowledge of Microsoft security compliance and identity fundamentals.
Good general networking knowledge including DNS, TCP/IP, Sub-netting.
Experience of web standards and technologies eg. JavaScript, CSS, XML.


Benefits:
Annual leave.
Pension.