Desktop Support Engineer - Somerset, United Kingdom - Tata Consultancy Services

Description

Role: L2 Desktop Engineer

Job Type: Permanent

Location: Bridgwater, United Kingdom (Onsite)

Ready to utilize your knowledge in installing and test desktop software applications and internet browsers?

Are you looking for an exciting opportunity providing the break fix support for Desktop, laptops, and other components and continuously improving your technical knowledge?

Join us as a L2 Desktop Engineer

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Work closely with the range of teams within the business to bring products to life.
• Gain experience in partner management, interacting with many of our stakeholders.

The Role

As a L2 Desktop Engineer you will play a key role in setup computers and install software for various applications and programs .

Key responsibilities:

• Handle daily technical support activities on desktop support, data network and server management.
• Grow clients and communicate to Account Manager by determining new opportunities.
• Setup desktop computers and peripherals and test network connections. Test computers to ensure proper functioning of computer systems.
• Support the mobile devices for registering in BES or Intune environment. Extend computer support for systems software and hardware.
• Train end users on usage of computer hardware and software.
• Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within the organisation for better communication.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Maintain the devices inside the datacentres and resolve associated problems Deployment, manage roll back procedures and oversee deployment.
• Participate when needed, the project meetings with the customer.

Your Profile

Key Skills/Knowledge/Experience

• Prior experience in Desktop support and executive support.
• Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite.
• Excellent knowledge on computer hardware.
• Good knowledge on Desktop Operating systems.
• Basic knowledge on network management and on Active Directory.
• Sound Knowledge on Software deployment through various tools. Sound knowledge on Application packaging, deployment, and troubleshooting.
• Strong troubleshooting, reasoning, and problem-solving skills.
• Experience in troubleshooting and fixing audio video equipment.
• Extensive experience in handling issues in Windows OS.
• Willingness to improve technical knowledge and research new product capabilities.
• Excellent communication and interpersonal skills

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'.

You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: "Disability Accommodation Request".

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Application Process

1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion (EP role – usually)

Join us and do more of what matters. Apply online now.