Customer Experience Administrator - Lutterworth, United Kingdom - Cox Automotive

Cox Automotive

Verified Company

Lutterworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Manheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes.

Currently we operate from three scale sites Bruntingthorpe, Wyton and Coventry

Demand for whole-life vehicle services is growing, we've invested heavily in infrastructure, technologies and expertise to ensure we're future-fit.

Our three dedicated sites boast capacity for over 200,000 vehicles annually while state-of-the-art facilities mean vehicles are processed efficiently, sustainably, and swiftly.

The Customer Experience Team are accountable for delivery of Customer Service excellence direct to our customers and various stakeholders (including

Sales and Operations across the business) through written and verbal communication whilst ensuring full delivery of contractually agreed service level agreements are met.

Scope of the Role:

The role encompasses elements of data entry and the secure handling of customer information in line with the data protection act and business standards.

This is an entry level role. Experience is an advantage but not essential. You must have a willingness to learn and a desire to progress. Full training will be provided to enable you to gain the skills.

_ The customer experience team is the central hub for all customer activity. The below tasks and objectives provide an overview of what the role will encompass. However daily tasks and responsibilities may vary depending on the area of the customer experience team that you are assigned to._

Objectives for role:

Complete all administration tasks accurately and in line with process within given timelines.
Work to a daily schedule to ensure all work is completed within agreed SLA's and KPI's using multiple systems.
Responsible for being the voice of the customer, highlighting to the Team Leader any business issues/trends.
Live by the Cox Automotive values and Behaviours always.
Build and maintain good working relationships with key stakeholders of the business (including Sales/ Operations teams, etc.) and other areas of Cox Automotive.

Key Tasks of Role:

Handling inbound and outbound calls
Answer customer queries.
Administrative tasks
Management and administration of automotive documentation
Maintaining accurate data for current customers
Data cleansing
Highlight and escalate any areas of concern to ensure we always remain compliant.
Profile new customers ensuring they have an excellent onboarding experience.

Skills, Knowledge and Experience:

Specific skills, knowledge and experience required to be able to successfully deliver the role:

Previous administration experience is not necessary, but a positive attitude to learning and an appetite to grow and learn new skills essential.
Excellent communication skills both verbal and written.
Good problemsolving skills with the ability to recognise, assess and provide solutions.
Excellent attention to detail with ability to input data accurately and to deadlines.
Strong organisational skills and able to prioritise effectively.
Positive and enthusiastic outlook to contributing to the business and making a difference.
Can demonstrate a passion for their own personal development.
Familiar with Microsoft Office packages
Flexible and able to adapt to change quickly.

**_

STRICTLY NO AGENCIES PLEASE_**- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._

INDAR