Sales and Ev Support Coordinator - Bristol, United Kingdom - Flowbird UK

Flowbird UK

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose

To coordinate and assist with the activities of the Sales and EV Team
Duties will vary based on the daily needs of the sales and EV team; the primary focus
will be to maintain high levels of customer service and a friendly point-of-contact at all
times.

Responsibilities:

Send datasheets and initial customer responses
Send "off the shelf" quotations to new and existing customers, hand over all comms to the respective sales person
Prepare standardised documentation for upgrade quotes, once all data is available from internal team
Modify and send standardised quotations where a customer has requested a change to specification or quantity
Act as an "out of office" contact point for each of the team
Keep all pricing and machine specification data on the "shared drive" up to date.
Act as a focus point for key customers
Support the MBR process (monthly business review)
Provide Sales Director stats on orders and forecasts on a monthly basis
Ensure the sales order is handed over to Sales Admin
Ensure all CRM systems (Saleforce/Pipedrive) are updated by the sales team
To be the local system administrator for CRM systems and liaise with Central Support
Prepare and send sales documentation to new customers who enquire via the company's portal or website
Pass all enquiries to the relevant sales person
Prepare and send quotation documents or information packs as required
Amend and reissue previously issued quotations as required
Ensure all amendments are logged correctly on the company's CRM systems by the sales person
Assist the sales team with the preparation and issue of quotations for terminal upgrades
Ensure the sales team's "Google Drive" is regularly updated with new document issues, and older versions are archived accordingly
Become a contact point for customers when sales person is temporarily unavailable
Provide data for statistical analysis of activities to Sales/EV Directors
Generation of standardised quotations for sales managers for new and existing customers

EV Admin to include but not limited to:

Produce and distribute monthly EV charging utilisation reports to clients and relevant partners
Maintaining and updating the EV Asset Tracker
Support finance with EV charging invoicing
Produce and distribute monthly EV charging RFID usage reports to clients and relevant partners
EV Labels (produce, obtain quotes, order, invoice)
Management of 3rd Party EV Support Contracts, ie. Sremium, Viola Highways etc
Zapcharged Contract Management
Monitoring EV charging site survey request responses and send them to relevant partners

Participate:

Actively contribute to improve the quality of both products and services by working in accordance with internal and external quality standards conforming to ISO900
Make suggestions for improvements in sales administration processes.
Contribute to the customerfocused ethics of the Sales Team, ensuring clients are always met with a welcoming, positive attitude.
Observe HSE requirements as advised by the HSE Manager.
Contribute to interdepartmental communication in order to improve product quality and functionality and the creation of a team spirit within and outside the direct work sphere.

Knowledge, Skills and Experience

Previous experience of dealing with customer queries in a sales environment.
Commercially aware with a good understanding of the sales cycle and

associate processes.

Experience of working within a team environment and alone
Computer literate.
Strong administration skills/organisational ability
Significant knowledge of Word, Excel, PowerPoint
Knowledge of Google and Google mail (advantageous)
Exceptional communication and interpersonal skills
Confident but friendly manner, happy to ask questions.

- "Can do" flexible attitude

Attention to detail
Ability to share all information accurately and concisely.
Well organised and good at planning
Ability to work without supervision if necessary
Team player
Reliable
Problem solver
Quick to learn and drive new initiatives
Ability to work under pressure and to tight deadlines
Ability to accept change and adapt accordingly
Ability to be flexible i.e. cover other areas as required

Other

Training provided
Free parking onsite
Access to an onsite café
Willingness to travel to other offices for team development (infrequent)

Reports to

Commercial Director/EV Director