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    Technical Delivery Engineer - London, United Kingdom - Collinson

    Collinson
    Collinson London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Collinson is the global privatelyownedcompany dedicated to helping the world to travel with ease andconfidence. The group offers a unique blend of industry and sectorspecialists who together provide marketleading airport experiencesloyalty and customer engagement and insurance solutions for over400 million consumers.

    Collinson is theoperator of Priority Pass the worlds original and leading airportexperiences programme. Travellers can access a network of 1500lounges and travel experiences including dining retail sleep andspa in over 650 airports in 148 countries helping to elevate thejourney into something special. We work with the worlds leadingpayment networks over 1400 banks 90 airlines and 20 hotel groupsworldwide.

    We have been bringinginnovation to the market since inception from launching the firstindependent global VIP lounge access Programme Priority Pass tobeing the first to sell direct travel insurance in the UK throughColumbus Direct and creating the first loyalty agency of its kindin the travel sector with ICLP. Today we still invest heavily ininnovation to ensure that we continue to deliver superior customerexperiences.

    Key clients include VisaMastercard American Express Cathay Pacific British Airways LATAMFlying Blue Accor EasyJet HSBC Chase HDFC.

    Ourmission is focused on doing good beyond profit which for us meanswe seek out opportunities for our people to share in our successand that we give back to the communities and people within which wework.

    Never short of ambition the success ofour business is delivered through the diverse and talented team ofover 1800 global colleagues.

    Purpose of the job

    To work closely with client account managers andtechnical teams to specify and manage new client implementationsonto Lifestyle Benefits products via automated data exchangeinterfaces.

    In addition this role will providetechnical support and first line issue resolution assistanceliaising with the MIS team where necessary.

    What youll bedoing:

    Takeownership for the delivery of client implementations within agreedconstraints of budget and timescale

    Collectunderstand and capture specific technical business and clientrequirements for new interfaces and implementations. Have theability to translate these into specifications test plans andchange requests.

    To perform the technical setupconfiguration and verification of all new clientimplementations.

    To perform joint testing withclients where appropriate analysing and reporting onresults

    Develop excellent working relationshipsand to provide liaison between the business client representativesand development teams.

    Provide daily monitoringand control of existing clientimplementations

    Analyse data effectively toproduce reports or supporting information to assist in theidentification and resolution of issues or the production ofdetailed statistics.

    Effective day to daymanagement of issues and change requests to ensure productimplementations function smoothly

    Create statusreports or other appropriate updates as required forstakeholders

    Schedule and manage bulk processingtasks

    Prioritise log and track issues inalignment with the Collinson methodology

    To helpdesign and if necessary execute the test scenarios and testscripts

    Contribute to regular Team meetings toensure the correct tasks are being worked on and share keydecisions required risks identified and highlight and issuesencountered

    Provide full documentation ofdatafeeds

    Work with Internal Product teams todefine requirements for operational processes and perform UAT andregression testing as required

    Review currentprocesses and recommend and implement improvements and automationswhere appropriate

    Were looking for someone whollideally have:

    ITDegree Qualified Desired

    Knowledge and experienceof successful project/product implementation in a software deliveryenvironment

    Knowledge and experience of thewhole project lifecycle

    A good working knowledgeof standard Project Methodologies

    Excellentanalytical skills with proven experience of using appropriate toolsand a good working knowledge of SQL

    The abilityto demonstrate through examples the effective management ofstakeholder relationships at all levels internally andexternally

    Experience of working with applicationand system interface solutions highlydesirable

    Excellent written & spokenEnglish & interpersonal communication with exceptionalclient facing skills

    Experience working in aregulated environment preferable

    Experience ofprojects in Travel Insurance Loyalty and Benefits sectors highlydesirable


    Youll also be some ofthe following:

    • Commercially focused andInnovative
    • Teamplayer
    • Selfmotivator with a willingness tolearn new skills
    • Ability to thrive in a fastmoving and changing environment
    • Ability to showinitiative and to work independently
    • Ability towork at pace work through project challenges in a collegiate way
    • Goal and outcomeorientated
    • Thoroughness and attention todetail
    • Good communication skills (ability topresent inform and guide others)
    • Ability togenerate ideas and draw them out ofothers
    • Ability to bridge communications betweentechnical and business focussedgroups
    • Comfortable working with people at alllevels in an organisation
    • Willingness to takeon a variety of roles andresponsibilities

    Collinsonis an equal opportunity employer and welcomes differences in alltheir forms including: colour race ethnicity gender identity sexualorientation neurodivergence family status age individuals withdisabilities and people from all backgrounds cultures andexperiences as we strongly believe this contributes to our ongoingsuccess.

    We are focused oncontinually evolving our purpose driven high performing cultureproviding an environment where our people have the opportunity toachieve their full potential and do interesting and meaningfulwork. Our company values are: Act smarter Do the right thing Oneteam and Be insight led. These help guide everything we dointernally in terms of how we think act and interact right throughto how we deliver value to our customers and clients.

    In your application pleasefeel free to note which pronouns you use (For example she/her/hershe/him/his they/them/theirsetc).

    If you need any extrasupport throughout the interview process then please email us at

    We also have our very ownBeacons (Domestic Abuse Advisors) supporting within each of ourglobal offices. Our Beacons will be your point of contact if you orsomeone you know needs support.

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