Junior IT Support Specialist - City of London, United Kingdom - Zeal Holdings Limited

Description

Job Description

About Us

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration

Responsibilities

• Day to day user support in Europe region;
• Be responsible for endpoint devices and IT infrastructure in UK office.
• Basic server and network equipment support;
• Monitoring queue and routing tickets;
• Perform day to day operational tasks to maintain healthy system function;
• Review, define, and refine technical processes to drive efficiency;
• End user equipment support;
• Define the key metrics for information systems monitoring;
• Coordinate with vendors and internal resources to ensure operational excellence;
• License management;
• Inventory management;
• Incident, Problem and Change management;
• Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details;
• Takeover support of new systems and procedures.

Key Competencies & Qualifications

• Minimum 1 years' experience in IT as it support specialist;
• Knowledge of Windows and MacOS at the administrator level.
• Knowledge of desktop operating systems;
• Ability to evaluate and solve complex problems and issues;
• Knowledge of server and network infrastructure;
• Understanding of the API principle;
• Understanding of the architecture of the multi-tier systems
• Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial
• Documentation skills;
• Communication skills;
• English language are essential;