Service Manager - Bishop's Stortford, United Kingdom - INSIGNIA RECRUIT

INSIGNIA RECRUIT

Verified Company

Bishop's Stortford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

**Service Manager
Bishop's Stortford (Hybrid WFH / Office)

Salary DOE (focus is to find the right person)**Our major client has retained our services to find them a Service Manager who will be responsible for managing their service plans / contracts.

Overview of the Service Manager role:

Fully accountable for the selling of service plans/packages revenue stream

- managing existing service plan customers and winning new business.

Around 60% of the time on "administration" of these contracts and accounts.
Around 40% of the time on "selling" (mainly contact with customers whose contracts need renewing, but also closing deals from inbound sales leads, and also seeking to win new clients. Note primarily the company sell service contracts for their own products,however also service other supplier products too, as that's a great way of getting a 'foot in the door' to their competitor business.
The service plan revenue stream is particularly important to the business. It is typically on a longterm (15 year contracted basis), providing a secure, stable ongoing source of revenue to the business. Current new existing business service revenuesare already significant, and as the organisation goes on a rapid scale up journey, this sum will rapidly grow, several times over.
Will take complete ownership of the service department and revenue line that comes with it. Building it over time to be a multimillion £ revenue stream.
There are no direct reports, albeit this may evolve over time and so the role may suit someone with aspirations to line manage in future or an ambitious manager looking to build their team.
As you grow and succeed in the role, development opportunities exist for both within this business unit or within the wider organisation and the other business units.

Service Manager main duties & responsibilities:

Selling the renewal and up-selling of existing servicing plans.
Selling new service plans, to both their own customer and competitor customers.
Managing the administration and data entry of these service plans via the internal systems to a high and accurate standard.
Account management of existing customers.
Liaising with the planning and technical teams to manage any service quality issues.
Liaising with the sales and marketing team to maximise new lead funnel generation possibility.
Liaising with the finance/credit teams to ensure customers pay in full and on time, and any issues/disputes are resolved successfully.
Periodically updating your line manager and management teams accurately on sales forecasts, and plans to course correct if falling behind budget/target.
Being the service 'expert' within the business, and the champion of the voice of the customer.
Constantly seeking out every opportunity for best practise and process improvement.

Service Manager key skills & experience:

Customer engagement, ideally of new business as well as existing business customers.
Managing customer opportunities and challenges 'end to end' to successful and profitable outcomes.
Experience in customer administration, especially accurate data entry and records management in high volumes.
Strong communication and influencing skills that are effective at all levels of the organisation, internally and externally.
This role requires a particularly high degree of selfmotivation.
The majority of the time will be spent working 'solo' (until a team is built around you)
This role will be a handson, sleeves rolled up nature. You will really need to 'own it'.
Resilience, creativity, practicality, agility will be required.
Strong attention to detail.
Excellent IT skills as 2x internal systems will need to be picked up and also a lot of data review and management using excel. So need someone really confident with data through the use of excel spreadsheets.

The Service Manager role is a key hire within our client organisation and it will really suit someone who wants to thrive and see opportunity to come in, get stuck in and start shaping the department and hopefully grow within it.

The salary is not advertised as we are looking to speak to people who can confidently demonstrate this experience in their backgrounds and therefore happy to review salary level according to the individual.

Your INSIGNIA SEARCH contact is Marie McDermott.