1st Line Engineer - London, United Kingdom - Context Recruitment Limited

Context Recruitment Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line Engineer - IT Managed Services - London

A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis.

Established over 20 years ago, our client has become a leader in their field and has developed anexcellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do.

They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.

You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management.

This role will allow you to quickly establish yourself within the team and will give you the opportunityto gain exposure to 2nd Line responsibilities and eventually 3rd line/project work.

Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this withan exemplary level of customer service.

Responsibilities:

Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise
Attend client sites when required
Produce and maintain accurate technical documentation
Assist with the deployment of client and internal projects when required

Requirements:

Previous experience working within a 1st Line role, ideally within an IT Services environment
Posses excellent customer service skills, with the ability to break down technical terms
Excellent troubleshooting, analytical and problem solving skills
Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
Posses an understanding of RMM, backup and networking principles
Basic hardware knowledge

In return, they are offering up to
£28,000 PA(depending on experience) plus numerous other benefits, including funding further training/certifications.

Standard office hours with an occasional on-call element (paid extra)

Work from home:
Flexibility to work from home 2/3 days per week (once passed a period of training/induction).