Customer Services Officer - Stirling, United Kingdom - Adecco UK

Adecco UK

Verified Company

Stirling, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary

ENCIRC has an exciting opportunity for an enthusiastic

Customer Services Officer to join their dynamic team. This permanent position is well suited to an individual that is looking to advance their career in Customer Service
***and gain hands-on experience in a thriving and supportive workplace.

On behalf of

ENCIRC, Adecco are recruiting for

a

Customer Services Officer in Scotland - Stirling, Edinburgh or Glasgow area

Package

Salary:
£ £45000

Benefits you'll love:

Consolidation of bonus payment into basic pay in January 202
Discretionary annual bonus
Company Pension
Company Car
Annual leave package
Employee Wellbeing benefits
Social Club
Enhance Reward Platform with 100s of discounts at restaurants and retailers
Health Insurance Options
Accident Insurance Options
Professional Development Planning with onsite HR team
International organisation with plenty of opportunities

REMOTE WORKING:
Mon-Thurs 8-5 Fri 8-2.30

Main Responsibilities

The main aim of the

Customer Services Officer is to ensure that

Encirc Ltd provide first class support and service to our customers and promote the voice of the customer inside the company.

Key Accountabilities:

To arrange regular service visits to our customers.
Monitor Encirc/Vidrala glass performance on customer filling lines.
Support the Technical Team with new product developments.
Investigation and closure of customer concerns and complaints in line with target response times.
Attend quality and service review meetings at customer sites.
Provide the glass plant quality teams with customer information required to enable them to carry out complaint investigations.
Assist with arrangements for customer visits to the glass plant.
Provide holiday cover within the department.
Provide emergency out of hours service.
Ensure all work is carried out is in accordance with Encirc Ltd Health & Safety operational procedures.
The Customer Services Officer (CSO) is charged with providing technical support therefore will require an appropriate level of
glass technical knowledge.

-
Knowledge of glass container specifications and/or filling line technical requirements and be able to demonstrate strong communication skills with customers and within our business.
-
Process/Engineering knowledge of Filling lines would be a major benefit.

The CSO will require the skills to supervise and support agency staff.
General knowledge of the Technical & Performance characteristics of glass containers
General knowledge of filling lines, preferably for glass containers.
Ability to communicate clearly and to educate & influence others

About the Company
Encirc supplies container glass to some of the world's largest food and beverage companies.

Founded in County Fermanagh in 1998, Encirc has gone on to become one of the most innovative and sustainable businesses of its kind globally.

Part of the Spanish group, Vidrala, Encirc has three sites in NI, England and Italy.

More than 3 billion bottles are made for the NI, UK and Irish markets each year and Encirc remains the only glass maker in the world to offer a complete beverage supply solution at its site in Cheshire.

We believe that our success as a business can only truly be measured by our impact on those around us and we're working hard to ensure that impact is a positive and lasting one.

From creating the world's most sustainable glass bottle, to revolutionising how we run our furnaces, to being the only company of our kind to offer a full 360 approach to the beverage supply chain, Encirc creates flexibility and offers support, whilst minimising carbon impact.

To speak to a recruitment expert please contact Adecco Tribepad