Business Analyst - Manchester, United Kingdom - Experis LTD

Experis LTD

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Business Analyst - Contact Centre

Duration - 3 Months +

Start Date - ASAP

Location - Hybrid, Manchester & Remote
We're looking for a Business Analyst to join the IS (Information systems) team.

As a Business Analyst, you'll be laying the foundations for a technology-driven transformation of our customer contact centre, through the investigation, specification, and designof high-quality features and enhancements.

Main responsibilities:

Business analysis within a project delivery team.
Conducting complex and thorough analysis of system/operational issues.
Facilitate interviews and workshops with stakeholders to elicit business needs and system requirements.
Documenting 'As is' and 'To be' business processes and system flows.
Working with IS stakeholders to define costeffective and highquality solutions which meet the business need.
Translating business requirements into system (software) requirements.
Creation of User Stories and Acceptance Criteria, including the definition of business/system requirements.
Provide support and input to the overall definition of the system and UAT test scripts and subsequent execution.
Provide implementation support as and when required, including 'cutover' planning and execution, enduser training and data migration analysis activities.
Effectively manage business stakeholder expectations throughout the project lifecycle.
Develop and hold effective relationships with key people within each area of the business to enable an efficient delivery of the right solution.
Working as the projectlead on the 'scope and define' phase of large projects
To take a continuous improvement approach to your practices. Contribute to the review and introduction of industry best practice, tools and techniques.
To maintain confidentiality of data at all times and to follow Data Protection guidance and departmental policies and procedures.