- Act as day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
- Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work (review content developed by more junior team members), delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)
- Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
- Train more junior team members on specific tasks
- Coaching others to understand their time and to be proactive when other teams require support; manage and run bi-annual reviews for your linees, as appropriate
- Start to identify areas for growth (evolving existing programmes and/or additional tactics), proactively sharing new ideas with your team and client
- Keep abreast of market changes (e.g. NHS, NICE, FDA, pharmaceutical industry, etc.)
- Greater understanding of the account finances beyond your projects, supporting your account lead with financial management
- Develop accurate budgets for clients, reflecting on previous projects and gathering cost quotes
- Ensure that a PO is received from the client prior to commencing work
- Manage the budget for projects that you own, feeding into your account lead as part of the broader programme finances; identify where project is going out of scope and alert your account lead with details of additional budget required
- Input into the resourcing process by sharing with your account lead the requirements for your projects
- Our Company values – and – really speak to you.
- You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.
- You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
- You are highly organized self-starter, able to work independently and under tight deadlines.
- BA or equivalent in a relevant scientific subject
- Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
- Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
- Professional presence, performs with a sense of urgency and with a client service orientation
- Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
- High energy, able to effectively operate in fast-paced, growing and evolving environment
- Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
- Has good understanding of social media vehicles and is comfortable managing and drafting communications around them
- Strong written and oral communication and presentations skills
- Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
- Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
- Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
- Able to communicate with managers when deadlines will not be met
- Able to devise and articulate solutions to problems on an ongoing basis
- Able to clearly communicate project updates, scopes and recommendations to clients
- Ability to develop project scopes and client and vendor contracts
Account Manager, Medical - London, United Kingdom - Real Chemistry
Description
It's not every day we have a chance to make the world a healthier place—but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don't just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?
Job Summary:
Real Chemistry is looking for a Account Manager join our growing team
21GRAMS, part of Real Chemistry, takes an innovative approach to advertising, and focusing on making healthcare more human. Not just in our work, but in the way we conduct business, approach client relationships, and treat each other. It's a place where people subscribe to the adage, "Be good to each other, but hard on the work." A place where people are not just in it for the paycheck, but to make a dent in the universe. Sound like you?
You are the client's key day-to-day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are beginning to think about future opportunities as well as today's work.
What you'll do:
This position is a perfect fit for you if:
What you should have:
Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, Austin, Washington D.C., San Francisco, and London – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.