- Educated to NVQ level 3 in Customer Service, or equivalent experience.
- Demonstrate commitment to own Continued Professional Development (CPD).
- Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information
- Experience of working and complying with standard procedures and confidential information
- Experience of working in a high paced, customer focussed environment
- Knowledge of organising and prioritising a busy and varied workload
- Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages
Donor centre Administrator - Luton, United Kingdom - NHS Blood and Transplant
Description
Job summary
To join the team, youll need experience of managing a busy office in a service or people-focused environment, maintaining electronic and paper-based records and processing documentation. All round administration skills with a good grasp of Microsoft Office, Spreadsheets and Databases. With excellent organisational and prioritising skills, you should be a relationship-builder with a positive, flexible approach to your work.
Main duties of the job
You will be working as part of a team to ensure that enough donor appointments are booked to collect the required blood groups on a daily basis to ensure patient requirements are metYou will provide an outstanding level of customer service as the first point of contact for donors and visitors at the donor centre or via phone or emailYou will be the expert user in a variety of computer based applications, including established software packages ( Microsoft Office) and internal software for which you will be trainedYou will provide a comprehensive administrative service to the donor centre to ensure the overall provision of a high quality and value for money service
About us
At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.Three small words, one big difference - Caring, Expert and Quality.Together we'll save and improve more lives than ever
Job descriptionJob responsibilities
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.
Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.
Person SpecificationQualifications
Essential
Experience
Essential