Housekeeper/administrator - London, United Kingdom - South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will be a key person on the ward and staff and sometimes patients will look to you for help and information regarding the running of the ward.

You should be flexible and willing to help in a busy environment and confident dealing with others.

You will work as an integral part of the ward team and be responsible for administrative and housekeeping activities for the ward.

PREVIOUS APPLICANTS NEED NOT APPLY*The main elements of the role are ensuring the efficient and effective delivery of cleaning, catering, maintenance, laundry, together with other specified tasks to meet individual client needs as determined by the ward manager/shift coordinator. The postholder will be required to work closely with contractors and support service departments and monitor quality standards, report deficiencies and ensure requested work is completed.

The National Psychosis Unit is based on Fitzmary 2 ward which is an 18-bed unit for patients being treated for long-term psychosis.

Cleaning

To carry out Quality Audits in all areas of the ward reporting directly back to the domestic supervisor and ward manager.

To ensure spillages are dealt with swiftly and efficiently.

To ensure the ward is safe and tidy at all times e.g. remove clutter, tidy notice boards and remove any old information.

Liaise with the domestic department for arranging deep cleaning of surfaces and furnishings, informing them when bedrooms need to be cleaned following discharges.

Catering

To order meals/catering requirements for patients. To ensure the daily menu is displayed correctly. Assist clients in ordering food and where necessary taking into account special needs and dietary requirements.

To support the hostess in the meal service in conjunction with the nursing team, ensuring client's dietary needs are met.

To update catering with requirements for special diets. To co-ordinate extra meal requirements that may arise.

Ensure the dining area is a pleasant environment and tables are laid with condiment pots, cutlery and crockery where appropriate.

To ensure the ward kitchen is kept clean and tidy at all times.

Order ward issues and monitor the use of these. Order hardware, crockery and cutlery and monitor the use of these.

Laundry

Contact laundry when supplies are running low. Keep linen and laundry room tidy. Assist clients in obtaining clean laundry when required.

Maintaining the Environment

To manage the ward's work requisition log ensuring all defects are logged, reported, recorded and closed down as appropriate.

To co-ordinate other ad-hoc maintenance, liaising with Facilities department e.g. curtain hanging/cleaning, wall washing, pest control.

To respect the privacy and dignity of clients whilst carrying out housekeeping duties. Organise the storage of client's property including contacting clients about property left on the ward.

Be responsible for keeping the sluice room and storage areas tidy.

Health and Safety

To support the Ward manager in maintaining Health and Safety requirements on the ward in accordance with the Trust Health & Safety Policy and to follow up as required.

Record all Health & Safety audits on Assessnet.

General

To receive, welcome and guide visitors on the ward, liaising with other staff as appropriate. To respond to requests for general information.

To receive and pass on information to others, maintaining confidentiality.

To ensure meeting rooms are clean and tidy prior to use. Prepare refreshments for meetings as required.

Scanning and electronic filing of client records and paperwork on a daily basis to ensure this is kept up to date at all times.

Answering telephone calls, taking messages and ensuring these are actioned or responded to by the relevant staff.

Keeping ward diary up to date

Ordering clinical supplies and checking stock is available and not out of date

Ordering stationery supplies for the ward

Booking taxis/transport for clients to attend appointments off site and making sure any relevant paperwork is ready for staff accompanying the client.

Respond to requests for general information.