Receptionist / Care Navigator - Rayleigh, United Kingdom - Primary Care Careers

    Primary Care Careers
    Primary Care Careers Rayleigh, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Downhall Park Surgery has an opportunity for a receptionist to join our team on a part-time basis for 18 hours per week on 3-4 days.

    There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

    Main duties of the job

    We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

    The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

    • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

    About us

    The Downhall Park Surgery team are committed to providing high quality patient care, placing our patients first, respecting individuality and dignity - please come and join our fantastic team. We can offer an NHS pension and 33 days annual leave (FTE), with enhancements for long service.

    Job description

    Job responsibilities

    Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

    Person Specification

    Qualifications

    Essential

  • English
  • Mathematics
  • Good IT skills

    • Experience

    Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;

    • Desirable

  • Previous medical or healthcare receptionist experience