Senior Supporter Experience Manager - City of London, United Kingdom - Age UK Group

Age UK Group

Verified Company

City of London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Age UK is recruiting for a
Senior Supporter Experience Manager to join our award-winning fundraising team This is a new post for Age UK and will play a pivotal role in the growth of our fundraising income.

As
Senior Supporter Experience Manager, the successful applicant will develop and take ownership of Age UK's Public Fundraising's over-arching supporter experience strategy by managing a programme that builds long-term relationships betweenAge UK and its supporters, delivering on a supporter first culture.

You will develop and embed a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income.

We're looking for someone with an audience and data insight driven approach to identify moments that matter and key pain points to improve the supporter experience.

By doing this, you will ensure that each touchpoint across the supporter experience is engaging,effective and reflects Age UK brand and values.

You will provide robust data led, testing strategies that enable cross-sell, upsell and ultimately improved lifetime value for Age UK.

We're looking to recruit a proactive self-starter who can contribute to campaign, content and engagement strategies across the charity, ensuring that fundraising audience insight and needs are at the heart of development.

Please note that due to the Hybrid nature of this role, the successful applicant will be required to commute to the central London co-working hub once a week.

You will have:

Significant experience mapping and analysing multichannel journeys.
Experience working with data and insight teams to deliver journey and product portfolio analysis.
Significant experience leading cross functional journey planning projects.
Experience developing next best offer strategies.
Experience supporting teams to continuously improve and optimise supporter journeys.
Strong project management experience.
Ability to manage multiple projects and stakeholders at once.
Proven levels of data literacy to inform decision making and direct marketing testing strategies
Strong time management skills with the ability to prioritise, be proactive and show initiative.
Strong influencing and negotiation skills.
Ability to lead cross functional project groups and programs.
Excellent presenting skills
Excellent analytical skills, with an ability to manage multiple data sources, identifying actionable insight.
Ability to influence, negotiate and facilitate both internally and externally as necessary to secure progress towards goals.
Excellent understanding of developing and implementing a supporter experience programme
Understanding of online and offline fundraising channels and how they can be used to target audiences.
Understanding of creative content and the best channels for content devised with the audience in mind.

What we offer in return:

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
Excellent pension scheme, life assurance, health cashback plan and EAP.
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
Techscheme buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Heka Fitness & Wellbeing Benefit.
You Did It Awards recognition awards from £

Additional Information:

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.