Webchat Agent - Stoke-on-Trent, United Kingdom - Advantis

Advantis

Verified Company

Stoke-on-Trent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK's largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to work

Salary - £20,000

Location -
Stoke-On-Trent

Contract - Permanent

Working Hours - Rotational shift pattern Between 8am - 7pm Monday to Friday

The rewards:

33 days holiday, including bank holidays
Shifts that offer you flexibility and time to do the things that are important to you outside work
An Employee Assistant Programme offering support to help look after your wellbeing
Benefit package includes cycle to work and eye care vouchers
Pension scheme, career development and long service awards
Casual dress, regular social events, free onsite parking

The role:

As a webchat agent you will be responsible for handling all customer queries via our online chat services, understanding each customers needs and tailoring a personal response.

You will play an active role in supporting our contact centre by collecting overdue payments and arranging payment plans.

To be successful you will use your excellent communication and negotiation skills to reach the best and fair resolution for our customers.

You'll be working in a fast-paced environment where 'first time resolution' lies at the heart of what we do.

It is therefore important you are self-motivated, target driven and able to handle several chats at a time to ensure we provide the best possible customer journey whilst meeting our client expectations.

The role is challenging yet rewarding as you'll be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them on the road to financial recovery.

To help you launch your career with Advantis, we will provide in-depth induction training where you will quickly become an expert on the Credit Industry, our bespoke systems, and clients.

Following the completion of your probation we'll help you to develop your skills even further and for those who want to progress, create the right opportunities.

The Skills you'll need:

Demonstrate pride in helping others
Being assertive and compassionate
Project a positive and friendly attitude
Expert listening and effective communication skills
Selfmotivation and seeks to achieve targets
Proven customer service experience

Recruitment and Vacancies:

If you have any questions regarding our vacancies, please contact our dedicated recruitment lines on /

Job Types:
Full-time, Permanent

Salary:
£20,000.00 per year

Benefits: