Property Maintenance Coordinator - Papworth Everard, United Kingdom - Papworth Trust

Papworth Trust

Verified Company

Papworth Everard, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We are a leading disability charity based in Cambridgeshire and delivering a range of services to our customers across the east of England.

We are looking for a Coordinator to join our Property Maintenance Team in supporting our tenants.

You will be the initial point of contact for our tenants and you will take details of their repairs, booking jobs and liaising with contractors and our internal teams to ensure our tenants receive a first-class service.

You will have experience of working in a customer focused environment and be able to demonstrate a knowledge of housing maintenance issues.

You will have excellent IT, organisational and planning skills; and experience of communicating effectively with a range of audiences.

This is a hybrid role, combining working from home with working from our office in Papworth Everard.

Papworth Trusts offers:

25 days holiday plus bank holidays (prorata)
Inclusive employee assistance and wellbeing support
The assurance of company sick pay (after a qualifying period)
A choice of two contributory pension schemes
Opportunities to recognise and be recognised and rewarded with our Values in Practice reward and recognition scheme
To buy a bicycle at a discounted rate with our Cycle to Work scheme
The chance to have your voice heard as part of our employee forum and colleague experience groups

For more information about this role, contact Sam Oram on

Main Job Functions:

To deal effectively with daytoday repairs and other programmes of work ensuring that value for money is achieved for both the Trust and for tenants/commercial sites.

General Duties:

To coordinate and deliver an effective maintenance service, ensuring that high levels of tenant and customer satisfaction are achieved while working to agreed policies and procedures.
To ensure that all records and databases are accurate and maintained and the use of ICT resources is maximised.
To respond to callers and visitors requesting repairs and other services and ensure that their requests are dealt with promptly and effectively on a "right first time" basis.
Update the database for all contact and repairs, including raising job tickets, booking, closing & filing.
To liaise effectively with contractors and other service providers.
To provide an efficient and accountable service to all customers and stakeholders, resolving or escalating queries as appropriate.

Corporate and Team

To promote the values of the organisation within the role and to customers
Provide timely and effective reports to managers and others as requested.
To raise finance orders
To deliver performance to agreed KPIs within budgeted costs and have a clear comprehension of key organisation priorities and strategies and understand how these translate into team and individual objectives.
Display an understanding of operations in other services and teams and assist in the development and achievement of shared goals in the pursuit of a cohesive approach.
To be part of an oncall Duty officer rota

Health and Safety

Work within the organisations Health and Safety policies and procedures
Be responsible for your own safety reporting any accidents or near misses to your Line Manager
Highlight any concerns over equipment, processes or activities whether in house or by contractors or others to your Line Manager
When working in an office report any defects to your Line Manager
Report any safeguarding concerns to your Line Manager

The following duties are part of the Property Maintenance Coordinator role; and, PMCs are accountable for one of these areas of service delivery:

Compliance

To monitor compliance with all legal and regulatory requirements related to this post e.g. fire, LOLER, legionella, gas, electric and be able to communicate requirements to customers
To take responsibility for ensuring that compliance contractors complete work within set timescales
To work with Asset Surveyors to organise and book any remedial works
To respond to all queries and complete administrative tasks relating to compliance related works

Planned Maintenance and Adaptations

To provide administrative support to the Asset Surveyors to arrange planned works
Respond to all queries relating to planned maintenance
Plan and organise Estate and Home Inspections and any ensuing remedial work
Ensure adaptations are fitted in reasonable time period and to a standard accepted by the Trust

Responsive Maintenance

To ensure that oncall arrangements are set up and monitored
To work with the Contracts Supervisor to maximise direct labour organisation usage
To monitor policy compliance for speed of repairs
To take responsibility for ensuring that contractors complete work within set timescales
To deal with all queries and administrative duties relating to responsive repairs

In addition to these responsibilities, employees are required to carry out such other dut