Customer Service Advisor - Winchester, United Kingdom - Libresoft

Description

Job DetailsJob title: Customer Service AdvisorPay: £21,000 - £26,000 per annumJob type: Permanent Full-timeShift and Schedule: Monday to Friday
LocationWinchester SO23
BenefitsAdditional leaveCompany eventsCompany pensionOn-site parkingCasual dress
Full job description
About usLibresoft Ltd is a family-run software company based in Winchester, Hampshire. We largely work in the education sector providing beautiful tools for schools, helping staff and students to achieve more.
About the roleWith growing demand for our software we have a vacancy within our customer success team. This is the first point of call for both new and existing customers to make enquiries. Enquiries can range from a new customer asking about pricing to an existing customer trying to pay an invoice or running into trouble with their software.
There will be further opportunities to develop as experience with our software and processes grows.
Key Responsibilities;

• Answering existing customer phone calls and emails.
• Answering phone calls and email queries from new leads.
• Virtual demonstrations of software to new leads.
• Customer on-boarding.
• Follow up and support after on-boarding.
• Preparing, sending and recording documentation.
• Processing payments and intended payments.
• Attending in person events.

This role requires;

• Impressive communication skills.
• An organised approach to workload.
• A desire to grow the business.
• Excellent attention to detail.

About youThis role is ideally suited to someone who is driven to provide high levels of customer service. You must thrive on a challenge and have the experience and ability to work to deadlines. Flexibility, enthusiasm and a sunny outlook are essential. For those with the drive to join our community, we shall supply the tools and progression routes to help you succeed.
Essential attributes;

• A desire to impress colleagues and customers.
• Using initiative to deliver impressive results.
• Friendly, confident, smart and personable.
• Adaptability, tenacious and hard working.

Additional informationThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions. On that basis we require that applicants reveal all criminal convictions, cautions, reprimands and warnings, both spent and unspent. If you are successful with this application, any failure to disclose such information could result in dismissal or disciplinary action.
To apply please email your CV and a covering letter, which should outline a list of your skills.
Closing dateThere is no specific end date for applications and the closing date remains flexible subject to us finding the right candidates. We therefore recommend that you apply at your earliest convenience.
No agencies or job boards please.