Customer Service Representative - London, United Kingdom - AKG Images

Description

Customer Service Associate

Working as part of the sales team, this role is responsible for providing exceptional service to customers, supporting existing relationships and building new relationships to achieve monthly and quarterly sales targets and customer satisfaction goals.

They make and receive telephone calls/emails to manage the sales process including initial solicitation, picture research, price quotation and negotiation, image licensing and problem resolution.

You are a great communicator and are happy on the phone, on email, and in person.
You have an academic background or demonstrable passion for Art, History, Performance or World Cultures.
Maintain service levels and drive revenue through relationship management.
License rights to images and service new and existing accounts.
Support all pre/post sales activity as and when required.
Prior relevant experience working in sales and or customer service to targets.
Good sales and service skills with the ability to build and maintain relationships via telephone and email.
Fully computer literate and able to use the full MS Office suite.

AKG-images illustrate the history of world culture through an iconographic collection which spans archaeology and history through to performing arts, fine art, and photography.

Founded in 1945 and still independent, we work with world renowned cultural institutes, artists and private collections enabling media professionals to license unparalleled and unique imagery.

We have been working with leading companies worldwide for over 20 years, licensing high quality imagery for a variety of editorial and commercial projects.

Our online collection of nearly 8.Fine Art and architecture, History and politics, Culture (cinema, performing arts, fashion, personalities, sport), Science and Technology, Civilizations (archaeology, religion, human activity, maps), Natural History.

Contract type:
Permanent, full time, in office.