Senior Business Officer - Norwich, United Kingdom - Norfolk County Council

Norfolk County Council
Norfolk County Council
Verified Company
Norwich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Permanent contract | £12.59 to £13.47 per hour (Scale E) | 2x 22 hours and 1x 37 hours per week | Reed House
Are you ready to make a real impact?

Norfolk County Council invites you to be part of our dynamic HomeFirst Hub team.


We're seeking a Senior Business Officer to play a vital role in ensuring safe discharges, reablement opportunities, and ongoing care planning for individuals in crisis and leaving hospital.


The HomeFirst Hub operates as an integrated team, collaborating closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, the Voluntary sector, and other Norfolk County Council colleagues.

Helping to support individuals on the Discharge to Assess pathway back home and assist those facing complex admission avoidance situations within the Network of Escalation Avoidance Team (NEAT).


Your main tasks will be answering and signposting calls, taking referrals from healthcare professionals, monitoring inboxes, taking notes from morning huddles to update and distribute reports, data input and updating patient records on Liquid Logic (LAS).

You will be a team player with great working knowledge of using Teams, Excel, data entry and Microsoft outlook. Multitasking is essential—you'll be word processing notes while handling phone calls.

You must be flexible and adaptive to new ways of working, have a positive attitude and respect for sensitive data.

This is an exciting time to join the Home First Hub as we are a developing service.

We will expect committed performance from you but will offer a strong induction, the opportunity to learn new skills and a supportive working environment.


This is a hybrid working post, with a blend of remote and office based working, currently from the Broadland Business park and Norwich Community hospital.


The team is operational 7 days a week:
Mon - Fri 08:00 - 18:00, Sat 09:00 - 17:00, Sun 10:00 - 16:00.

For an informal discussion regarding this vacancy and job share arrangements please contact Matthew Johnston on or Deborah Parish on


What we offer


We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.

Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

These are some benefits you can enjoy by working for Norfolk County Council:

  • Competitive salary
  • Generous holiday entitlement with the ability to buy and sell leave
  • Health and Wellbeing services including fasttrack physiotherapy and a free counselling service
  • Flexible working opportunities including flexitime, part time, remote and hybrid working dependant on your job role and business need.
  • Financial benefits such as:
- ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • A payment if you refer someone you know to a hard to fill job. Tax efficient ways of getting extra pension, new bikes and electric cars.


Before you apply, we recommend reading the full
Job Description and Person Specification to help you demonstrate you meet the criteria.

You can also find information on our Terms and Conditions here.

**Closing date: 23 May 2024 at 23:59
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