Customer Service Administrator - Sheffield, United Kingdom - Optima Health
Description
Job Title:
Customer Service Administrator
Location:
Sheffield S9, close to Meadowhall with great transport links
Salary:
£20,971.60
Contract Type:
Permanent
Hours:
Full time 37 hours, Monday to Friday
Role Summary
Main Duties and Responsibilities
- Answer incoming calls, welcoming callers to the service and providing information and updates.
- Contact employees to book appointments
- Triage referrals in line with clinical decision tree and client specific requirements.
- Provide confirmation correspondence and telephone updates to clients and employees on case progression.
- Actively chase older cases providing proactive updates to clients.
- Correctly log all activities and notes within the case management system ensuring it is up to date.
- Manage complaints in line with Optima Health's complaint handling process.
Experience, skills and knowledge required for the role
- Strong verbal customer service skills
- Good written and verbal communication skills.
- Good attention to detail
- Able to work under pressure
- Solutions focused
- Good IT / PC skills including Microsoft packages
What Can We Offer You?
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance
About Us
The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services.
Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients.
Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager.
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._
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