Online Customer Support Agents - Liverpool, United Kingdom - Candidate Source

Description

We are looking for ambitious and motivated Fraud Customer Advisors to join growing team that supports everyday banking customers.

You will be supporting providing telephone support to support the identification and investigate fraudulent activity on current and savings accounts.

This is a fully remote role, and you will be required to work 40 hours per week, working a condensed 4 day working week shift pattern of 4 days on and 4 days off.

Shift Pattern example:
Week - 08:00-19:00 - Monday-Thursday
Week - 08:00-19:00 - Wednesday-Saturday
Week - 10:00-21:00 - Thursday-Sunday

Hands on training will be provided over teams for the first few weeks so you will be confident with systems and providing an exceptional service.

The role is not sales or advisory related, but you will have realistic key performance indicators to meet on your work.

You will benefit from remote working, pensions contributions and holiday pay on this fixed term contract.

What you'll be doing as

Fraud Customer Advisor:
Review fraudulent activity relating to transactions, compromised accounts, and account openings
Investigate risk identified, making sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, secure compromised accounts
Build rapport in communication with customers, merchants, financial institutions, and
Building rapport with our customers to resolve service issues and questions
What we're looking for in a

Fraud Customer Advisor:
Previous experience in a fraud role or a call centre environment would be advantageous
Knowledge of financial products would be advantageous
Proactive and motivated to resolve issues first time and exceed service expectations

To apply for this role as Fraud Customer Advisor, please click apply online and upload an updated copy of your CV.

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