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- Deliver best practice incident management (1st level support)
- First point of contact for customer liaison and keeping customers informed of the progress of incidents
- Recording, investigating, diagnosing, and resolving incidents
- Communicating both proactively and reactively with all users and technical resolving teams
- Ensuring correct reassignment of unresolved or misrouted incidents
- Provide proactive support in order to consistently improve the "end-user experience" REQUIRED SKILLS
Technical Experience:
- Windows 10/MS Office 2016/2019
- Active Directory Administration
- Exchange Administration
- Internet Explorer & Chrome
- Troubleshooting PCs/Laptops/Tablets/MFD's
- Remote Connectivity: Fortinet VPN/Citrix
- TCP/IP Troubleshooting
- Mobile Support: IOS
- Market Data: Bloomberg & Reuters
- Audio/Visual: Projectors/Video conferencing/Plasma TV's
- Management of Anti-virus software
- Minimum of 1.5 years of experience in a similar roleSkills:
- Strong English, oral and written.
- Educated to degree level.
- Accredited in ITIL, ITSM.
- Strong customer-facing/personal interaction skills.
IT Service Desk Analyst - Maidenhead, United Kingdom - Coba IT Consultants
Description
Are you an ambitious, proactive IT professional with a passion for excellent customer service? Would you like to work in a very driven, successful, global enterprise (30,000 users+) dedicated to embracing and exploiting the latest technologies?
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Are you looking for a company that will challenge you, offer you opportunities
to develop new skills, and develop your professional portfolio?
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