Product Support Engineer - Derby, Derbyshire, United Kingdom - Energy Jobline CVL

Description

Product Support Engineer (PSE) Coordinator - Rolling stock.
Hours - Monday to Friday 45 hours per week.

We are seeking a dedicated and dynamic Product Support Engineer (PSE) Coordinator to join our Field Services team, based in Derby.

This role is pivotal in ensuring that innovative products and services exceed our customers' expectations throughout their lifecycle.


Operational Excellence:
Lead and supervise the installation, servicing, and warranty support activities for our products. This includes planning, coordinating, and managing the deployment of PSEs, technicians, and contractors to ensure high-quality service delivery.

Quality and Safety Leadership:
Uphold and enforce the company's Quality, Health & Safety, and Environmental policies


Customer Satisfaction:

Act as the primary point of contact for customer inquiries, feedback, and complaints, ensuring a swift and satisfactory resolution.

Foster strong relationships with current and potential customers to enhance our service offering.
Identify and implement improvements in efficiency and service delivery. GCSE or equivalent in English and Mathematics (Grade C or above).
Mechanical and/or Electrical Engineering qualification (ONC, NVQ Level 3 or equivalent).
Proven leadership experience in coordinating teams across multiple projects and locations.
Proficiency in IT, particularly MS Excel and the use of laptops/tablets for report .
Valid driving licence.
Advanced qualifications (HNC/HND, NVQ Level 4, Foundation Degree) in Engineering.
Project Management and/or Health and Safety certifications (e.g., APM, NEBOSH/IOSH).
A flexible, hands-on approach to work with a "can-do" attitude.
Strong commitment to customer service excellence and a team-oriented mindset.
A competitive salary package within the range of £46,500 - £55,000, based on experience.
The opportunity to contribute to and grow within a leading global supplier in the railway industry.
Join our team and help us continue to provide exceptional service and innovation to the railway sector. Please address your application to the Operations Manager, Field Services #J-18808-Ljbffr