IT Support Manager - London, United Kingdom - FE fundinfo

Description

Job Description

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, which helps to make our industry Better Connected and Better Informed.

We are currently recruiting for an experienced IT Support Manager who is available to work in a hybrid work setting (2-3 days/week from our London office). Our Product & Engineering department designs, builds, and deploys software products for a wide range of financial market clients with a primary focus on the fund data value chain. Our agile teams come together as global solution providers using the latest tools and innovative techniques. The IT Support Manager is responsible for the quality and efficiency of the IT support services that enable FE fundinfo staff to work smoothly and securely across the enterprise. Enterprise IT focuses on delivering services that cater to the user's needs, expectations, and preferences. Our services can adjust to the user's way of working and place of work, making solutions that are smooth and enhanced. Your Key Responsibilities As An IT Support Manager

• You ensure the quality of the staff IT experience (timely issue resolution, hardware provision, and 24x7 support availability)
• You should prioritize a service mindset, striving for excellence in customer service
• You can maintain compliance with ISO27001 standards and internal IT support policies
• You should ensure team and delivery adherence to our policies and standards
• You ensure clarity in team roles and responsibilities for effective functioning
• You will be responsible for managing team member performance throughout the year
• You can communicate effectively with stakeholders, providing regular updates and feedback on IT support services
• You need to analyze internal processes and vendor partnerships to maximize value and optimize service delivery
• You collaborate with organizational stakeholders for policy-making and enable timely business strategy execution
• You should handle IT support services contracts, adjusting them as needed

To join us as an IT Support Manager you will need the following experience and skills:

• You bring a robust background in support or service delivery management to the table
• You have a proven experience in effectively managing teams, demonstrating the ability to lead, motivate, and develop team members to achieve collective goals
• You excel at influencing outcomes by effectively engaging with senior stakeholders, ensuring positive results
• Your proactive approach and efficiency in sharing ideas contribute to the growth of the business/team
• You are adept at designing, building, and operating customer-centric processes, complete with effective measurement metrics for continual improvement
• You possess a solid understanding of the ITIL framework, ISO27001 or other security frameworks, and GDPR requirements (nice to have)
• You understand the nuances of vendor and partner management, ensuring delivery to agreed SLAs (nice to have)

Personal Competencies Of Our IT Support Manager

• You demonstrate accountability for IT support services from inception to implementation, embodying a collaborative team spirit focused on achieving results
• Your analytical skills enable you to evaluate multiple options when faced with challenges, guiding stakeholders toward the most effective solutions
• You embody the organization's values in your daily interactions, serving as a model representative of our principles
• Your proficiency in negotiation allows you to navigate complex issues creatively, inspiring the IT support team to deliver innovative solutions
• You foster a culture of creativity and provide a supportive environment for teams to innovate and evolve

By joining the team at FE fundinfo as an IT Support Manager, you will be offered the following:

• 25 days annual leave (option to buy an additional 5 days per year)
• Enhanced paternity, maternity, and shared parental leave
• Pension scheme
• Sponsored learning and development, including formal qualifications
• Health cover
• Discounted gym memberships
• Bike to Work scheme
• Eye care and flu jabs

In Addition, You Will Have The Opportunity To Work For a Company That Values Trust, Connectivity, And Innovation. In Line With Our Core Values, You Can Also Expect The Following

• Full LinkedIn Learning access
• A sustainable business that cares for the environment and our communities
• Opportunities to give back to local communities through volunteer days
• Versatile work options to support your unique work-life balance
• Becoming a part of Charity Challenges to raise money for charities selected by employees
• Options to join and lead diversity and inclusion initiatives
• Invitations to office social events and sports activities

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or to find out more about life @ FE fundinfo#J-18808-Ljbffr