Customer Service Specialist - Coalville, United Kingdom - Amazon UK Services Ltd.

Amazon UK Services Ltd.

Verified Company

Coalville, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)

Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Relevant experience in analysing data and creating reports for leadership

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great.

A day to make your ideas come to life and your day to join a company that redefines itself every day.

That's the energy and passion behind Amazon.

Key job responsibilities

Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
Utilise conflict resolution and decisionmaking skills as applicable to customer, demonstrate highly effective listening skills and patience
Be aware of and adhere to applicable company policies when dealing with customer interactions
Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
Maintain knowledge of resources and operational procedures
Collaborate with team members to strive for continuous improvement
Work independently on projects or tasks to identify and resolve issues

A day in the life

A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery.

A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

About the team
Amazon Freight Operations (AF Ops) is the Pan

European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.

Coalville, LEC, GBR

Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping and Aces certification.
Relevant experience in a logístical working environment