Hardware Manager - Milton Keynes, United Kingdom - 1TECH STAFFING LIMITED

1TECH STAFFING LIMITED
1TECH STAFFING LIMITED
Verified Company
Milton Keynes, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Hardware Manager

Milton Keynes - up to £40k
We are looking to recruit an Hardware Manager for a fast growing client in Milton Keynes.

Working within an ever changing, fast paced IT environment you will focus on managing IT support and hardware build workloads to meet business demand.

You should also be proficient at diagnosing and resolving complex technical problems.


Roles and Responsibilities

  • Manage up to five direct Hardware Engineers providing regular coaching and performance reviews along with mapping out team development paths
  • Manage and prioritise workloads via a Service Desk ticket management system
  • Work closely with business senior leadership to understand business and work priority and strategy
  • Hardware and software builds for client and serverside technology
  • Hardware breakfix services
  • Setting up workstations
  • Installing, configuring, and managing internal IT networking, security, and other related equipment
  • Support team colleagues to meet deadlines and manage workloads efficiently
  • Desktop, Laptop and Printer breakfix
  • Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
  • Stock management

Key Requirements

  • Hands on break/fix and hardware upgrade experience is a must
  • First to thirdline technical support experience using Service Desk software
  • Previous management of support/build teams in high pressure environments
  • Ability to efficiently manage last minute priority changes and workloads effectively
  • Ability to follow processes and procedures
  • Can identify, recommend, and amend inefficient work tasks and processes to improve efficiency
  • Ability/willingness to learn and prioritise workload
  • A broad technical knowledge of PC's/peripherals and their architecture
  • Good working knowledge of current software packages
  • Good working knowledge of operating system
  • Accredited in relevant manufacturers hardware qualification
  • Good understanding of IT infrastructure
  • Ability to work on own initiative, address and resolve problems in a pressurised environment
  • Ability to diagnose faults in the hardware/software/operating systems used
  • Excellent organisational skills, able to take a methodical approach to service issues
  • Excellent communication and interpersonal skills


This is an excellent opportunity to join an expanding organisation who are big on culture, big on teamwork and big on rewards.

Interviews will be taking place from next week so please get in touch with your CV
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