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    Second Line Support Engineer - Watford, Hertfordshire, United Kingdom - 1Tech Staffing Limited

    1Tech Staffing Limited
    1Tech Staffing Limited Watford, Hertfordshire, United Kingdom

    3 weeks ago

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    Description


    2nd Line Support EngineerWatfordUp to £35,000 DOEOur client is a leading MSP based in Watford, dedicated to providing innovative IT Services and Solutions to their long standing client base.

    We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry.

    As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our internal teams.

    This position involves a mix of user support, system administration, troubleshooting, and collaboration with other IT professionals.


    Responsibilities:
    Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking.
    Troubleshoot and resolve hardware and software problems in a timely manner.
    Perform system administration tasks such as user account management, Active Directory updates, and software installations.
    Monitor and maintain IT systems to ensure optimal performance and reliability.
    Collaborate with internal teams to implement IT solutions and improvements.
    Respond to and resolve escalated support tickets efficiently.
    Document technical procedures and solutions for future reference.
    Assist in the setup and configuration of new IT equipment and software.
    Liaise with external vendors and service providers when necessary.


    Requirements:
    Proven experience as a 2nd Line Support Engineer or similar role. Experience working for an MSP is advantageous. Solid understanding of IT systems, networking, and infrastructure.
    Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites.
    Experience with hardware troubleshooting and software installations.
    Ideally you will have familiarity with IT security principles and best practices.
    Excellent problem-solving skills and attention to detail.
    Strong communication and interpersonal skills.
    Ability to work independently and as part of a team.
    Ideally you will have, or working towards (e.g. Microsoft Certified Systems Administrator, Azure Solutions, Architect Expert etc) If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the Watford area, we encourage you to apply and join our talented teamTo apply, please submit your CV for immediate consideration.
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