- Management of the team, ensuring that all team and operational requirements are met. Manage team's performance, development, attendance, time keeping and conduct annual appraisals.
- Maintain and delivering a 1st class service in line with the team and client processes
- Manage the workflow where appropriate
- Ensuring all process and procedures are understood and adhered to
- Communicating effectively with the Client and your team, as appropriate, to help effectively manage operational needs and manage client expectations
- Ensuring adherence to all departmental, company and client policies and procedures
- Reporting operational / IT problems and ensuring these are followed up
- Manage annual leave and shift planning
- Ensuring weekly staffing is sent to the whole team and relevant managers
- Manage team's performance, development, attendance, time keeping and conduct annual appraisals.
- Completing annual reviews with the Senior Creative Lead
- Developing development plans for direct line reports fostering the culture of continuous improvement
- Setting SMART Objectives and Goals
- Ensuring teams have regular 1-2-1's and Team meetings
- Ensuring team feedback is captured and recorded
- Ensuring a professional attitude and appearance (use of corporate dress code) at all times.
- Monitor and manage SLA adherence in line with contractual requirements
- Assist Account Operations Manager with month end processes where required
- Taking ownership for the team and self
- Experienced people manager with proven track record of excellent client facing skills and good interpersonal and communication skills
- Excellent knowledge of PowerPoint, Word and Excel and creative cloud, having a back ground in Creative is beneficial
- Excellent customer service skills, and standard of delivery, confident in liaising with clients, deploying good verbal and written communication skills
- A proven track record of training and developing others
- Someone who shows professional pride and is a dedicated team player
Creative Team Leader - London, United Kingdom - Williams Lea
Description
Creative Team Leader
Salary: £39,000 per annum
Location: London, EC1A 1HQ
Contract: Permanent, Full time
Shifts: 37.5 hours per week, Monday-Friday, 08:00-16:00
Work model: Onsite
Williams Lea seeks a Creative Team Leader to join our team
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for
Purpose of role
We are recruiting a Presentations Services Team Leader for one of our UK Financial Advisory, Banking Clients. The role requires an individual who has experience in being a people manager, has excellent knowledge of Creative Cloud, PowerPoint and Excel, good knowledge of Word, has experience of managing and developing a team.
You will lead the creative team alongside the Senior Creative Lead, you will be taking responsibility for the management of the team dealing with, ensuring outstanding performance meeting and beating SLA targets and creating an environment that champions continuous improvement of self and team and team output, being responsible for upholding WL reputation and values so that the Client's requirements can be effectively managed, while developing effective working relationships with colleagues to promote a strong working team.
Key responsibilities:
Knowledge and skills required:
REWARDS & BENEFITS
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday plus bank holidays
Salary sacrifice schemes, retail vouchers – Including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops & computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance,
Health Assessments
Cycle-to-work scheme
Gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
EQUALITY & DIVERSITY
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at
Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks, please consider your application unsuccessful.