IT Support Analyst Remote - Aldenham, Hertfordshire, United Kingdom - EMIS Health

Description

2nd Line Support Analyst -Watford - Hybrid Working

2nd Line Support AnalystJob working remotely and in the Watford office as part of the growing support service team at EMIS.

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves peoples lives.

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services.

Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services.

Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a2nd Line Support Analystto join our innovative support service department.

You will become part of the support service team that is responsible for offeringsupport on technical issuesto customersusing EMIS Health software in anAcuteNHS hospitalssetting.

This specific role will be supporting either ouremergency department or medicines role is customer facing but the customers are system experts so you will be problem solving andmostlyoperating at a second line support level, managing issues through to ;This is a shift based role between the hours of 8AM 6PM, Monday to Friday.

As a 2nd Line Support Analystyou will work from the Watford office a couple days a week.

We know not everyone ticks all the boxes and well provide training on some of the areas if youre the right person for the role.

Monitor Service now tickets and resolve or escalate as needed
Experience with Microsoft SQL Server
Contact centre, service desk or application support experience

A fantastic opportunity for you to grow as a 2nd LineSupport Analyst in a fast-paced business that is at the forefront of health technology.

As well as a competitive salary, you will also receive 25 days holiday plus 6% employer pension contribution, access to LinkedIn learning and other lifestyle discounts.

To make sure youre never out of pocket you will also join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to physio, reflexology, and much more, totalling over £2000 a year.

We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives.