Regional Operations Manager - England, United Kingdom - Maximus UK
Description
Ideally we are looking for someone to cover either the South West, South East or Central areas within the UK, so you need to be comfortable with travelling across your patch.
Be part of something greatMaximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Benefits:
Salary Non-London:
£48,000 - £53,000 London: £53, ,00025 days holidays + bank holidays9% combined pension contributionHealthcare cashplanRetail discountsAbout the role:We have an exciting opportunity to become our Regional Operations Manager. You will take overall management responsibility for a range of Health and Wellbeing contracts delivering lifestyle improvement programmes to Families, Children, Teens and Adults.
You will coach and lead the Contract Managers to deliver contract requirements and growth, ensuring other business opportunities are realised throughout the area and optimal outcomes, team targets, service delivery KPIs and individual goals are met.
Key Responsibilities:
Responsible for managing contract performance, designated point of contact for Health Commissioners and managing key sub-contractor relationships in the regionEnsure contract compliance is fully achieved whilst delivering in line with operating profit and loss targetsLead and development of Health Operations team; create a high-performance team through leadership and development of employees and strong divisional reputation by nurturing strong relationships with external organisations and internal stakeholdersAchieving placement and outcome targets for each Borough through the achievement of individual and site KPIsEnsuring adherence to and ongoing development of the Delivery Model and a focus on the continuous improvement and consistency of the customer journeyEnsuring partner development, performance and quality of service delivery is in line with the contractual agreement and meets the needs of our customersAssisting in the development of high-quality services, delivery systems SOPS and programme manuals meeting all contractual requirements and performance targetsWorking with the Clinical Governance, Quality and Compliance Teams contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development PlansEnsuring safeguarding practices and policies are in place and adhered tooLead and motivate people to deliver a consistently high-quality serviceAmbassador for colleague engagement focusing on delivering and driving improvement in key people metrics, such as retention, absence and ER case managementLeading the development and implementation of a colleague engagement strategy to ensure all operational colleagues are engaged, motivated, values driven to succeed in a contract-based environmentLead and delivery business projects with the support of the Operations Director as required.
Proven success in achievement of targets in a high-performance culturePrevious leadership/management experience leading remote teams across multiple sitesPrior experience with contract and business development; financial management and understandingProven ability to establish, develop and grow a businessExperience of working within the Health SectorKnowledge and experience of working with external organisations to enhance service deliveryStrong business acumen, a proven sales focus, combined with excellent communication and people management skillsAdvanced proficiency in people management, negotiation, quality performance management, financial managementExperience with preparing and analysing reports and financial statistics, has an excellent aptitude for figuresConfidence to deliver presentations to large groups and external organisations.
Calm, rational and objective in all situationsAbility to make informed decisions in a pressured environment.Strong understanding of data management, with the ability to present data in an appropriate format for multiple audiences.
Ability to lead a team through change initiatives, maintaining focus and desired outputs.
Ability to assess risks / interdependencies and mitigate against those.
Ability to work in a fast pace, changing environment.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals at all levels both verbally and inStrong stakeholder and engagement experienceExperience of managing teamsExperience of managing and delivering key performance indicatorsExperience of analysing data and producing reportsExperience of working with and building relationships with partnership organisationsExcellent oral and written communications skills with people from a wide variety of backgroundsConfident and self motivated and AssertiveMethodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information.
EEO StatementMAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably.
We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.