- Experience of using Microsoft Office products, word, excel, outlook
- Significant relevant experience in administrative work - managing patient appointments and bookings advantageous.
- Experience of dealing with patients/customers in a service environment including able to deal with routine and non-routine
- Experience of receiving calls from members of the public and dealing with queries / complaints
- Experience of working in a team and an understanding of team dynamics.
- Excellent communication skills with the ability to communicate clearly and succinctly both verbally and written
- Excellent organisational skills, able to forward plan.
- Knowledge of EMIS, WAP, NHS chain supply
- Knowledge of Jaba and Touchpoint telephony system
- An understanding of healthcare provision within BNSSG and a willingness to learn about the Diabetes & Nutrition Services
- NVQ in Business Administration and/or relevant experience in a similar role
Administrator (Diabetes and Nutrition Service) - Bristol, United Kingdom - Sirona care & health CIC
Description
Job summary
Diabetes & Nutrition Services (DANS) consist of the Diabetes, Nutrition and Dietetic services. The services lead on best practicepatient centred care in the management of each of these specialist areas. Working closely together they are able to provide collaborative care for patients within the clinical pathways and support health care professionals within the region.
Referrals are assessed by our specialist team and support and advice is offered remotely or as a face to face assessment or a domiciliary visit
Core working hours of the service are from 8am - 5pm Monday to Friday (excluding bank holidays).
The service runs across the Bristol, North Somerset and South Gloucestershire (BNSSG) geography of Sirona and has a variety of clinics and bases. The services has three bases within BNSSG, with the main bases being at John Milton Clinic, Henbury, Bristol and Castlewood in Clevedon, North Somerset.
Main duties of the job
This role will work within an administrative team to provide a comprehensive and flexible administrative service to the team of Diabetes Specialist Nurses and Dietitians working within the Diabetes & Nutrition Service. The post holder will work collaboratively and flexibly with the team to provide a seamless administrative service ensuring all key functions of the services are covered each day. The post holder works well within the team supporting the clinicians, patients and other health care professionals who contact the service.
About us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find attached to this vacancy.
Job descriptionJob responsibilities
Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.
Person SpecificationExperience
Essential
Desirable
Qualifications
Essential