1st Line Helpdesk Analyst - Abingdon, United Kingdom - PLANET RECRUITMENT SERVICES LTD

PLANET RECRUITMENT SERVICES LTD
PLANET RECRUITMENT SERVICES LTD
Verified Company
Abingdon, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Helpdesk Analyst

Salary: 22k

Location:
Abingdon

benefits:


  • 10% shift allowance
  • 33 days' holiday including bank holidays.
  • Private healthcare (including access to the Babylon app) for you and your dependents after a qualifying period, and a flu vaccination voucher once per year.
  • Recruitment referral scheme (£500 for each successful referral you make).
  • Reward and Recognition scheme.
  • Excellent professional development opportunities.
  • Regular team and company social events.
  • Regular food trucks to the Abingdon office.
These benefits are in addition to statutory benefits such as eye test vouchers and a workplace pension.


About the role
The helpdesk is open 24 hours a day, 7 days per week (excluding Christmas Day). This position works 12-hour shifts (8am-8pm or 8pm-8am) in a 4 on 4 off pattern. As this role includes working 8 of the bank holidays, the holiday entitlement is increased to33 days over

the standard 25 to compensate.


Your key tasks and responsibilities will include:

  • Ensuring tickets are resolved in accordance with service level agreements (SLAs)
  • Scheduling Field Engineers for site visits when problems cannot be resolved remotely
  • Always providing excellent customer service, striving to exceed client and business expectations
  • Liaising with other internal departments and external partners to resolve tickets when required

About you


You will have experience troubleshooting IT problems and supporting IT hardware - including printers, laptops, desktops, and mobile devices - gained either through a previous role or through study (for example, a college or university course), as well asexcellent customer service skills.

This role is fast paced so you should feel comfortable prioritising and working with multiple conflicting deadlines.

To be successful in this role, you will be a keen problem solver and have an eye for detail.

You will frequently be required to communicate with internal and external stakeholders at all levels, so you should also have excellent written and verbal communicationskills.

An ITIL qualification, as well as retail experience, ai desirable but not essential.

About the client

Our client specialises in providing in-store retail IT systems, services, solutions, project management &support platforms.

With over 25 years of experience, they work with some of the biggest household brand names on the high street in the fashion & hospitalitysectors, building close working long standing partnerships built on trust, expertise, and a mind set to getting the job done.

Our clients goal is to provide their clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that they can fundamentally understand the needs of their clients


INDIT


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Planet Recruitment is an Equal Opportunities Employer.
More jobs from PLANET RECRUITMENT SERVICES LTD
See all jobs of PLANET RECRUITMENT SERVICES LTD