Client Services Executive - London, United Kingdom - iRecruit Partners Ltd

iRecruit Partners Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

My client is seeking an experienced Client Services Executive to join their team.

About the Role:

Provide client training both remotely and inperson
Manage contract renewals process by handling in a timely manner and meet cancellation deadlines
Maintain, develop, and grow strong working relationships with all clients
Send communications to key contacts throughout the year to maintain retention
Provide support and feedback to the helpdesk and product managers
Maintain internal client management system and log tickets when necessary
Proactively contribute to marketing and client communications
Support manager to meet sales targets by sending communications to specific sectors, maintain prospects database and assist during trial periods
Analyse and report on client usage and frequency of contact
Manage the correct level of access for all clients

About You
You have client service experience with strong communication skills

Ability to build strong client relationships in a businesstobusiness environment
Attention to detail, ability to prioritise and problemsolving skills essential
Strong communication skills including excellent listening and written skills
A team player
Ability to learn new software systems and processes quickly
Knowledge of the media research industry an advantage
Experience of Hubspot CRM and Sales tools also an advantage

Educated to graduate level with GCSEs in Math's and English Language grade C or above