Client Services Specialist - London, United Kingdom - Datasite

Datasite

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Datasite is where deals are made.

We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.

Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest your talents in us, and we'll return the compliment.

Job Description:

Essential Duties and Responsibilities:

Provide product support by assisting customers with simple to complex questions and problems. Troubleshoot issues to resolution and directly answer user questions. Route issues the Product Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
Assist customers in the setup and configuration of projects and features within Datasite products.
Provide training to customers on Datasite products via phone and web meetings through consultative discussion followed by feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using.
Capture all service requests, interactions and communications in Salesforce Service Cloud.
Build positive relationships with customers. Perform proactive project checkin and account management tasks.
Develop knowledge of industry and customer use cases and workflow.
Delight the customer through every interaction.
Coach and mentor less experienced team members.
Suggest process and product improvements.
Participate in special projects.
Other additional duties as may be requested from time to time.

Minimum Requirements (Education, Experience, Skills)

Degree Preferred.
Strong technical aptitude and learning agility
35 years previous experience in a client service or product support environment
Strong communication skills, especially in explaining technical terms in a way that nontechnical individuals can understand
Independent problem solving and troubleshooting skills
Ability to work well in a team collaboration environment
Excellent organizational skills and attention to detail
Fluency in writing and speaking any of the following languages: Italian & English

Preferred Requirements (Education, Experience, Skills)

Bachelor's degree in related field
Advanced Excel skills
Experience in the M&A industry

Additional Information (i.e. schedule, hours)

Shift pattern:
Tuesday - Saturday (7am to 3pm) after initial training period

As a global organization, Datasite knows that diverse perspectives are essential to our success. We're committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.