- Provides pre-sale consulting, design, implementation and go-live support to current and potential customers
- Performs detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs
- Collaborates with Sales & Applications Consultants to design customer solutions
- Plans, creates, designs and presents IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approval
- Serves as voice of the customer liaison with internal stakeholders
- Provides escalated on-site support as requested by IT Solutions Manager
- Provides Project Management support during solution implementation
- Responsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframe
- Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.
- Ensures designs are in compliance with all regulatory policies, procedures and records
- Other duties and responsibilities as assigned by IT Solutions Manager
- Commercial Operations Organization | Implementation and Project Team
- Marketing IT Solutions
- Client Services
- The ideal candidate for this position will exhibit the following skills and capabilities:Strong interpersonal and communication skills, both verbal and writtenAbility to author documents, diagrams, and presentationsAbility to communicate across all levels of an organization (C-level to support level staff). Comfortable communicating with and influencing customers, internal teams, and senior leadershipAbility to work in a regulated environmentAbility to work under own initiative /self-motivatedDemonstrated ability to solve complex technical challengesAdaptability; ability to manage workload and competing prioritiesHighly Collaborative; ability to work cross-functionally, with multi-disciplined teams
- Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.
- Minimum of five years' experience in customer facing/support role within medical device or healthcare field
- Familiarity working in a health care setting or equivalent experience, practical experience as a Systems IT Analyst or related IT field, preferred
- Project Management experience desirable.
- Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferred
- Working knowledge of the health care industry, preferred
- Experience with industry relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, ADT/POCT Devices
- Language: Fluency in English required
- No
- Up to 95% of time
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IT Solutions Architect - Bedford, United Kingdom - Werfen
Description
Overview
Werfen
Werfen is a growing, family-owned, innovative company founded in in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7, strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Position Summary:
The IT Solutions Architect is responsible for identifying and understanding customer requirements to successfully integrate IL's IT Solutions. This includes, but is not limited to, connectivity, interfacing, cybersecurity and workflow starting with pre-sale to go-live by providing technical leadership, expertise and guidance related to the workflow design, and implementation of these solutions to enable business objectives.
Generate design to address customer needs, work with appropriate stakeholders to ensure Implementation team understands requirements and delivers successful solutions.
Responsibilities
Key Accountabilities:
Essential Functions:
Secondary Functions:
Budget Managed (if applicable):
N/A
Internal Networking/Key Relationships:
To be determined based on department needs, to include interactions such as:
Skills & Capabilities:
Qualifications
Minimum Knowledge & Experience Required for the Position:
Education :
Experience:
Additional Skills/Knowledge:
International Mobility: Required:
Travel Requirements:
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.
We operate directly in over 30 countries, and in more than territories through distributors. Annual revenue is approximately $2 billion and more than 5, employees around the world comprise our Werfen
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