Customer Service Advisor - Irvine, United Kingdom - CCP

CCP

Verified Company

Irvine, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a customer centric individual who thrives to deliver high quality and efficient customer service?
Do you demonstrate an empathetic and considered approach when dealing with customer enquiries and possess strong negotiation skills?

Due to continued growth and demand, CCP has been asked by an established housing association to assist them with appointment of several Customer Service Advisor to join their Early Intervention team as soon as possible.

Within this award winning contact centre,you will be expected to support the Income Collection function to maximise and sustain rental income and prevent escalating arrears.

Part of the role will be supporting campaigns, proactively contacting customers and managing payment arrangements.

Experience, Skills and Knowledge:

Customer focused and able to demonstrate high levels of customer service via digital and traditional channels.
Effective negotiation skills, managing business and customer requirements to reach an agreed solution.
Able to use own initiative, solve problems and offer advice.
Willing and flexible to respond positively to challenges.
Excellent organisational skills and attention to detail.
Strong literacy and numeracy skills.
Able to work under pressure, remaining calm and to deadlines.
Reliable team player who can effectively work in challenging circumstances.
Previous call centre/contact centre experience.

Desirable:

Experience working in a housing environment.
Experience working in debt collection.
Knowledge of Universal Credit.

Benefits:

Salary review based on performance.
28 days annual leave plus bank holidays, increasing over length of service.
Pension.
Life assurance.
Mental health support and eye care support.
Family friendly benefits enhanced maternity, paternity, shared parent leave, adoption and family friendly hours.
Special leave.
Sickness absence benefit.
Season ticket loan.
Cycle to work scheme.
Vouchers, reward cards and cashback offered.
Free hot drinks.