Medical Support Secretary - Northwood, United Kingdom - East and North Hertfordshire NHS Trust

Description

Job overview

We are recruiting for a Medical Support Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The successful candidate will provide and support the Macmillan Clinical Nurse Specialist team, Lymphoedema team, and Secretarial team with efficient and effective ranges of admin support within the Cancer Services Directorate.

Interviews will be held on the week commencing on 1st April, the exact date to be confirmed later.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To handle enquiries from staff, patients and relatives via email, telephone and face to face communication.

To provide administrative and secretarial support to the Nursing teams and support medical secretaries in delivering a high standard service for all patients.

Responsible for making patients' appointments and for informing the patients of arrangements made.

To Liaise with GPs, other hospitals, clinics and other external agencies.

Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.

Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.

We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.

In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Knowledge

Essential criteria

• Knowledge of workings of clinics / hospital procedures
• Knowledge of office systems including Microsoft Office, Word, Outlook and Excel

Desirable criteria

• Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
• Knowledge of medical terminology

Previous Experience

Essential criteria

• Previous experience of delivering high standard work in a fast-paced, high volume environment
• Experience of working with difficult customers and challenging situations
• Previous experience in a Health or Care setting
• Experience of working in a diverse environment, valuing equality for patients and staff
• Experience of working both in a team and autonomously

Desirable criteria

• Previous oncology experience
• Experience using Hospital PAS system

Qualifications

Essential criteria

• 5 Grade A-C GCE or equivalent, including English & Maths
• Recognised secretarial qualifications or relevant experience

Desirable criteria

• RSA typing

Skills

Essential criteria

• Good computer skills
• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
• Excellent written communication skills, with attention to accuracy
• Excellent organisational and time management skills to meet deadlines
• Strong customer care skills, treating customers with dignity and respect
• Ability to work well in a busy environment, under pressure and to deadlines
• Tact & Diplomacy skills to deal with sensitive issues discreetly

Desirable criteria

• Ability to follow complex protocols and feed back to senior staff as appropriate

Other requirments

Essential criteria

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.