Head of Resident Operations - East London, United Kingdom - AKTON Resourcing Ltd

Description

Job Title:
Head of Resident Operations


Location:
Newham, London

Contract Type: 3-month contract, hybrid


Salary:
£400/day


Role Overview:

As the Head of Resident Operations, you will play a pivotal role in strategically managing and developing the professional service area.

You will ensure that service delivery aligns with professional, and legislative requirements while fostering positive relationships across the organisation. This role requires a proactive approach to planning, implementing continuous improvements, and leading a competent workforce.


Key Responsibilities:
Strategically manage and develop the resident operations service area
Act as the lead operational interface with the wider leadership team
Plan and ensure diverse service delivery, maintaining professional standards
Provide advice to senior managers, members, and others on relevant issues
Lead, motivate, and develop staff to maintain a highly competent workforce
Identify, secure, deploy, and manage necessary resources for objectives
Prepare and present reports, offering evidence-based recommendations
Ensure successful implementation of health and safety legislation
Utilise knowledge of Contact Centre operations, CRM, and complaint systems
Uphold resident experience standards, policies, and practicesSkills and Abilities:

Strong leadership and motivation skills in a customer-facing environment
Exceptional people management skills, empowering employees
Goal-oriented focus with residents in mind
Ability to build strong relationships across all levels
Experience managing conflicting priorities and diverse workloads
Project management experience in a large organisation
Proficient in report writing and communications for various audiences
Exceptional communicator, able to influence and gain commitment
Excellent written and verbal communication skills, effective time managementHow to Apply: If you possess the skills and experience required for this role and are passionate about making a difference in the lives of residents, we encourage you to apply for this exciting role