Deputy Service Manager - Stoke-on-Trent, Staffordshire, United Kingdom - Eden Futures

Description

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We have an opportunity for a developing leader who wishes to take their next steps into management and become a Deputy Service Manager within our Supported Living Services, where our team support individuals in their own homes as well as out in the community, helping them to live as independently as possible.

The Deputy Service Manager will be released from shift to carry out the role for 2-3 shifts per week.
Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.
Main Responsibilities Assist in the recruitment of new staff, ensuring new members of staff are successfully inducted and the correct training is received
With guidance and training, provide structured supervision to the staff team and assist with personal reviews
Identify areas for training / development
Help lead staff meetings, ensuring they are conducted in a professional and constructive manner
Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge under the guidance of the Service Manager
Undertake on-call duties as required
Respond to poor performance or conduct issues in a fair and consistent manner by reporting to the Service Manager so an action plan can be agreed
Monitor attendance and conduct return-to-work interviews
Ensure staff complete timesheets / annual leave requests are dealt with appropriately
Undertake on-call alongside colleagues as appropriate, ensuring the service is effectively managed seven days a week
Understand the wider implications of the business in relation to the commissioning process, audit, and inspection (CQC etc.)
Attend and contribute to management meetings and other team meetings to discuss and share information and progress
Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG's etc.
Lead by example in enabling the service users to live fulfilling lives based around their individual needs and aspirations.

Promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.

Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users' needs and preferences
Generate person-centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs in partnership with managers and staff
Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature
The Ideal Candidate A developing leader with desire to progress into a managerial role
Ideally you will have previous experience in a Supported Living or Residential service
Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
Be willing to undertake further training or development which is deemed essential to fulfilling your role
Ability to work effectively in a fast paced, demanding role