Mobile Customer Relations Manager - Nantwich, United Kingdom - Perfect Placement

Description

Mobile Customer Relations Manager

Nantwich & Surrounds - Must be able to travel between Deeside, Crewe & Newcastle Under-Lyme
Salary - £30,000 - £35,000
Full-time OR Part-Time Available
Monday - Friday - Hours between 09:00am - 17:00pm - Flexibility available
Family-Run automotive dealership

Fuel allowanceThe Company:

My client is an esteemed family-operated establishment, a premier destination for motorhome and caravan enthusiasts across the vibrant North West.

They are seeking a dedicated Mobile Customer Relations Manager to become a pivotal part of our dynamic team, where your passion for excellence will thrive.

The role will involve travelling across Deeside, Staffordshire & Cheshire so a full license & access to a car is essential.

The Key Duties for this Customer Relations Manager include :
Conduct thorough customer complaint assessments, collaborating with teams and management.
Escalate complaints to group level and maintain communication with customers for swift resolution.
Coordinate with manufacturers/subcontractors to expedite resolution once all facts are gathered.
Weekly complaint review meetings with Directors.
Communicate outcomes via letters and calls, involving on-site managers as needed.
Strong understanding of Consumer Rights and Sales of Goods Act for effective response.
Craft corporate letters with a customer-centric approach.

Some of the benefits for this vacancy include:
A warm and welcoming work environment where professionalism meets camaraderie.
Secure and stable employment with ample opportunities for advancement as we expand.
An attractive salary package tailored to your experience and skills.
Comprehensive training programs to keep you abreast of the latest skills and industry standards.
Exciting perks and benefits designed to enhance your overall experience within the company.
Fuel allowanceTo be considered for this Mobile Customer Relations Manager vacancy, you must have:
Full UK driving license & access to a car
A good understanding of the Consumer rights act & sales of good act
Effective presentation to management
Handling complex cases with multiple parties
Proficiency in customer service and difficult conversations
Negotiation and management skills
High levels of customer empathy and practicalityIf you or someone you know is interested in this Mobile Customer Relations Manager Vacancy or any other Automotive Jobs in North Wales, Cheshire, Staffordshire or Liverpool please contact Jo Panton at Perfect Placement Today

We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please contact us, we have many Motor Trade Jobs available across the whole of the UK